Administrative & Data Entry Specialist with 10+ Years Expertise
Resume:
Myesha
Mack
***********@*****.***
EDUCATION
Morgan State University,
Baltimore, MD
**** – 2001
Western School of Technology,
Catonsville, MD
**** – 1999
Detail-oriented and highly organized administrative and data entry professional with over 10 years of experience supporting financial, healthcare, and corporate operations. Skilled in workflow management, employee onboarding, data analysis, and customer service. Recognized for exceptional accuracy, efficiency, and ability to meet deadlines in fast-paced environments.
EXPERIENCE
Senior Specialist, Workforce Planning & Management
T. Rowe Price — 2021 – 2025
●Monitored key staffing metrics against forecasts, communicated variances, and improved service levels
●Configured and maintained Amazon Connect environments, ensuring high availability and performance
●Identified trends to improve processes, enhancing efficiency and decision making
●Supplied data for resource allocation, aiding in achieving department goals
Processing Associate, Retail Account Management
T. Rowe Price — 2019 - 2021
●Processed and validated client transactions and service requests with a high degree of accuracy and efficiency.
●Reviewed account documentation and workflow items to ensure compliance with company policies and regulatory standards.
●Prioritized and completed daily processing tasks while maintaining performance metrics for quality and timeliness.
●Collaborated with internal teams to resolve discrepancies, verify account details, and maintain data integrity.
Customer Care Advocate, Clerical
Zenith American Solutions — 2017- 2019
●Entered, verified, and processed employee work-hour data from source documents into the database with precision and consistency.
●Reviewed and reconciled discrepancies to ensure accuracy across all processed records.
●Maintained compliance with company data security policies and ensured timely submission of all processed data.
●Supported monthly data processing cycles and collaborated with team members to improve accuracy and efficiency.
Healthcare Processing Associate
Ameritox, Baltimore, MD 2013 – 2017
●Processed and verified medical requisitions and prescription data while maintaining strict HIPAA compliance.
●Ensured accurate entry of patient demographic and clinical data into laboratory information systems.
●Monitored data integrity and collaborated with teams to resolve discrepancies quickly.
●Maintained a strong commitment to confidentiality and operational excellence within a high-volume healthcare environment.
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