Customer Support Specialist Calm, Clear, Customer-First

WORK EXPERIENCE

EDUCATION

EXPERTISE CERTIFICATIONS

Satellite town, Lagos state l +234********** l *************@*****.*** A hardworking and dependable individual seeking a position where I can apply my communication skills, handle customer concerns effectively, and contribute to the smooth running of an organisation. I am someone who pays attention to details, communicates clearly, and takes responsibility for getting things done properly. SUMMARY

Manages customer enquiries through a ticket-based system, responding to emails and messages in a clear and simple manner. Reviews customer accounts to understand issues and provide the right solutions, while escalating more complex cases when needed. Maintains accurate records of interactions and handles customer concerns calmly, even in challenging situations. Customer Support Representative

Moracle Limited United Kingdom (Remote) l 2022 – 2024 Public Affairs Officer

Amuwo Odofin Local Government Lagos, Nigeria. 2025 – Present Handles public inquiries by providing clear and accurate information about government services and programs. Prepares official messages, reports, and public notices while ensuring communication between the public and internal departments runs smoothly. Keeps proper records of inquiries and feedback, ensuring concerns are followed up and addressed where necessary.

Bachelor’s Degree in Communication

Arts

University of Uyo

Customer Support

Chat Support

Email Communication

Google Sheets

Zendesk

Helpdesk Tools

Slack

CRM Tools

Problem Solving

Time Management

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D I V INE AZODO

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