International Relations Professional with Front Office & Data

Rosemary Njeri

Address: ******- *****, Nairobi Phone No: +254********* Email: ****************@*****.*** Profile

I am an International Relations graduate with experience in front office operations, customer service and data annotations projects. Skilled in client interaction, coordinating office operations and handling inquiries in a professional manner. I am experienced in handling data with accuracy and attention to detail, supporting smooth office operations. Adaptable and flexible, thriving in changing working environments. Always committed to delivering exceptional service and to the success of the organization. Experience

CUSTOMER SERVICE ASSISTANT MICROFINANCE INSTITUTION FEB 2023 – DECEMBER 2025

• Welcomed clients and handled front-desk operations.

• Assisted with record keeping.

• Responded to customer inquiries and directed them to relevant departments.

• Make and receive calls from customers, providing support and addressing inquiries.

• Assisting the branch manager with their day-to-day activities. DATA ANNOTATOR/ SPECIALIST CLOUDFACTORY KENYA/LABEL YOUR DATA 2020- 2025(PROJECT- BASED- REMOTE)

• Worked on projects involving Kiswahili text classification, transcription, and labeling for AI training

• Worked on multiple projects involving data entry and audio transcription simultaneously managing time effectively to meet project deadlines.

• Applied various annotation techniques such as bounding boxes, key points, and classification tagging.

• Met daily targets while maintaining high quality and productivity. 2024 FREELANCE KISWAHILI/ ENGLISH TUTOR

• Assist clients with real-time interpretation during meetings, phone calls, and conferences.

• Handle sensitive and confidential materials with professionalism and discretion Page 2

• Provide accurate translation of documents, websites, and reports from English to Kiswahili and advice versa.

Education

BACHELOR OF ARTS (HISTORY AND INTERNATIONAL RELATIONS) EGERTON UNIVERISTY 2017- 2022

SKILLS & ABILITIES

• Excellent interpersonal and communication

skills

• Research & report writing

• Customer service and client relations

• Phone handling both inbound and outbound

• Microsoft office

• Teamwork& problem- solving

• Data annotation & content review

Achievements

• Able to resoved over 90% of customers inquiries thus improving customer satisfaction.

• Consistently achieved the hight accuracy on critical project dataset and met deadlines. Additional information

• I am willing to learn and acquire new skills and improve performance.

• Committed to delivering assigned work efficiently

• Collaborate with the team members

References

Available upon request.

Contact this candidate