Experienced Auto Finance and Lending Manager

LAURA UNG 626-***-****•**********@*****.***

Profile of Qualifications

With 20 years of experience in Finance both from within and outside the car loan industry, as a Auto Finance Manager and a Lending Service Specialist, I have served as a pivotal liaison between financial institutions and borrowers. In the ever-evolving financial landscape, I have ensured the seamless administration and management of loan portfolios. I am dedicated to excellent customer service and thrive in the competitive nature of the finance sector. Career Track

Challenge Financial• Orange, CA

Southern California Area Manager • May 2024 - Present

● In my role as a loan servicing specialist, I am responsible for the processing and approval of new loan applications and for managing existing loan accounts. I oversee applications upon intake, review documentation, and confirm verification of information. I process approval decisions and set up the initial record of the new loan in the system. I handle administrative duties for existing loans, including processing payments and initiating any necessary procedures for delinquent accounts.

● I travel throughout Southern California to buy deals in the field, collect registrations, collect stripe from customers, and process new dealer agreements, packages, and licences.

● I address inquiries from both dealers and borrowers and provide excellent customer service while writing up exceptions, ensuring that a successful deal could be made.

● I have the ability to work independently or with a team, have excellent communication and interpersonal skills, and a strong attention to detail and accuracy. Veros Credit• Santa Ana, CA

Inland Empire Area Marketing Manager • Oct 2014 - March 2024

● In my capacity as a loan servicing specialist, I havehelped clients manage their financial commitments efficiently and fostered trust by providing excellent customer service and responding to clients inquiries regarding loan accounts with expertise knowledge in a timely manner.

● I have a strong knowledge of loan processing systems and software and I am familiar with regulatory requirements and compliance standards in the lending industry. I am detailed oriented with strong organizational skills and have the ability to handle multiple tasks and meet deadlines.

● I maintained accurate and up-to-date records, prepared and sent out loan statements and notifications, and monitored and followed up on delinquent accounts.

● I assisted in the preparation and execution of loan modifications and restructuring, ensured compliance with company policies and regulatory requirements, generated reports and summaries for management review, and coordinated with other departments to resolve any loan servicing issues.

● I received multiple awards during my time at Veros, to include #1 Top Producer in the company in volume, with an average of 150 monthly deals. #1 Sales Manager for 9 years consistently. And, #1 in Value, with $3.7 million in funded monthly loans. Lobel Financial• Anaheim, CA

Inland Empire Branch Supervisor • Feb 2012 - Oct 2014

● As a branch supervisor, I specialized in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts to include reviewing credit reports, negotiating with dealers, and ensuring stipulations and documentation are in order and valid.

● I am knowledgeable of all loan processing and funding applications, stay abreast of competing markets, and communicate with dealers and branch team to develop and maintain string business relationships.

● I consistently exceeded in-person marketing and dealer goals while in the field 2-3 days per week, supervising underwriters, and mentoring and training staff. Westlake Financial• Los Angeles, CA

Internal Sales Representative • Feb 2011 - Feb 2012

● As an internal sales representative, I captured subprime auto loans and assisted in funding deals with efficacy and fidelity. I maintained outstanding communication with dealerships to assist with training and to provide expert explanations of credit guidelines and reports. I consistently gained new business while exceeded the daily goal of 100 calls per day. JB Financial Services• Los Angeles, CA

Loan Officer • Apr 2009 - Feb 2011

● As a loan officer, I worked on forensic auditing of loans and credit card consolidation, applied FHA loans, acquired new mortgage loans, modifications, and refinances. Los Angeles City Hyundai• Los Angeles, CA

Finance Director • Jan 2007 - Nov 2008

● As the finance director, I was certified in New Car Sales, Used Car Sales, and Finance. I reviewed credit reports to structure and approve deals and supervised and trained sales representatives.

Spirit Honda• El Monte, CA

Finance Manager • Jan 2006 - Jan 2007

● As the finance manager, I was certified in Finance Knowledge and Training. I analyzed, structured and reviewed new deals, served as the underwriter, handled DMV registrations and titles, sold products and services, and collected monies. Wondries Toyota• Alhambra, CA

Fleet & Internet Sales Manager • June 1994 - Jan 2003

● As a sales manager, I was certified in Product Knowledge, Top Sales, and Training. This enabled me to maintain sales quotas of automobiles by approving deals and handling contracts in transit with expertise and efficiency.

● I trained new sales personnel and mentored them throughout their time at Wondries. References

Kamy Bozorgi• Veros - Owner 714-***-****

Frank Benton• Veros - Credit Vice President 714-***-**** Fabrizzio Ochoa• Veros - Credit Manager 949-***-**** Jackie Lobel• HR Manager 909-***-****

Contact this candidate