Versatile Office Administrator with 15+ Years Experience

MUHAMMAD ANWAAR

Phone: +92-315*******

Email: *************@*****.***

Location: Islamabad, Pakistan

PROFESSIONAL SUMMARY

Results-driven Office Administrator and Customer Service Professional with 15+ years of experience in office operations, customer handling, sales management, and administrative support. Proven ability to manage records, coordinate teams, and deliver excellent customer service. Seeking an opportunity to contribute skills and experience in a dynamic organization in Canada.

WORK EXPERIENCE

Relationship Manager & Administrative Assistant

Dawat-e-Islami Trust – Islamabad, Pakistan

Dec 2023 – Present

• Manage administrative operations and office coordination

• Maintain records, documentation, and reporting

• Assist in organizational planning and daily office tasks

• Coordinate with staff and management for smooth workflow Head Salesman

Save Mart – Islamabad, Pakistan

Jun 2021 – Nov 2023

• Supervised sales team and daily store operations

• Handled customer relations and resolved issues

• Managed inventory and sales reporting

• Achieved sales targets and improved customer satisfaction Customer Service Officer

ZONG CMPAK – Pakistan

Jan 2011 – May 2021

• Provided customer support and handled inquiries

• Managed complaints and ensured customer satisfaction

• Maintained records of customer interactions

• Promoted company services and solutions

Account & Operation Officer

Courier Net International – Islamabad, Pakistan

Jan 2007 – Apr 2010

• Managed accounts and operational tasks

• Maintained financial and delivery records

• Coordinated logistics and office operations

• Prepared reports and handled documentation

EDUCATION

Bachelor’s Degree

Allama Iqbal Open Universty – Pakistan

SKILLS

• Office Administration & Coordination

• Customer Service & Communication

• Sales & Team Management

• Record Keeping & Documentation

• MS Word, Excel & Basic Computer Skills

• Problem Solving & Time Management

LANGUAGES

• English (Intermediate)

• Urdu (Fluent)

ADDITIONAL INFORMATION

• Willing to relocate to Canada

• Open to full-time positions (Office / Customer Service / General Work)

• Available to start immediately

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