Customer Service Leader with 10+ Years Experience

Katlin Happ

Contact: 720-***-****

Email: ***********@*****.***

Location: Fountain, CO

Summary:

• 10+ years of customer service. I have 6+ years of management experience.

• Manage large amounts of incoming phone calls.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provide accurate, valid and complete information by using the right methods/tools.

• Meet personal/customer service team sales targets and call handling quotas.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.

• Fast Learner

Education:

High School Diploma, Iver C. Ranum High School, CO College, Pikes Peak Community College-Medical Assistant Skills:

• Arrange Merchandise displays

• Assign Employee duties

• Cash register

• Customer Service

• Direct & Supervise employees

• Food Preparation

• Implement corporate and departmental policies

• Inventory Stock

• Resolve Customer complaints

• Team Leader

• Use Credit Card Machine

• Willing to learn new rules and regulations

• Outlook

• Microsoft Office

• Salesforce

Professional Experience:

AK Telecommunications LLC, CO Oct 2017 – Present

Customer Service

• Provide customer service, Update accounts.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support. Walmart, Lakeside, CO Apr 2016 – Jul 2016

Jewellery Sales

McDonalds, Arvada, CO Sep 2011 – Jul 2012

Shift Leader

• Provide customer service, Assign employees to specific duties, Direct and supervise employees and Enforce safety, health, and security rules

Pizza Hut, Westminster, CO Dec 2010 – Aug 2011

Combined Food Preparation and Serving Worker

• Clean rooms or work areas, Operate food preparation equipment.

• Prepare appetizers, salads, or cold dishes.

• Provide customer service, Use cash registers, Wash dishes, glassware, or related utensils, Relay food orders.

• Obtain information from individuals

7-11, Arvada, CO Apr 2010 – Jul 2010

Retail Salesperson

• Provide Customer Service, Arrange merchandise display, Clean rooms or work areas, Demonstrate goods or services, Greet customers and Sell merchandise

McDonalds, Arvada, CO Jun 2009 – Nov 2009

Manager

• Listen to and resolve customer complaints, Provide employees with guidance and Implement corporate and departmental policies

Kmart, Arvada, CO Nov 2007 – Jan 2009

Retail Team Leader

• Provide customer service, Assign employees to specific duties, Direct and supervise employees, Inventory stock and Enforce safety, health, and security rules

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