Customer Service Specialist with Multisystem Support
Resume:
Andrew Christopher Winstead
Long Beach, California
***********@*****.***
OBJECTIVE
My goal is to obtain a position and become a vital asset to your company and gain more hands on experience. I am a friendly outgoing and clearly educated individual who has an ambition to succeed in any given environment. I love to learn and I am always up for a challenge. I get along well with others while also working efficiently on my own.
WORK EXPERIENCE
United Health Group/Optum Financial
08/2023-06/2024
Take phone calls while navigating multiple systems to assist members with Health savings accounts, Health reimbursement and flexible spending accounts.
Service members with request ranging from payment card replacements, unlocking online accounts, getting checks reissued up to more complex situations such as researching fraudulent transactions and fixing investment issues.
Educate members on different aspects of their accounts and giving general information while maintaining professionalism patience and maintain A positive attitude and in a fast pace environment dealing with hostile and frustrated members.
American Honda Finance Corp
July 2022-December 2022
Answer calls for high volume call center from customer's with either financed or lease vehicles to address a variety of concerns ranging from simple task such as paying a bill to more complex situations such as working with different DMV's across the nation to help with registration issues.
Multitask by operating 10-15 different systems on desktop while navigating two screens while talking on phone.
Read and review incoming mail from customers as well as send letters to customers
Centene
October 2018-July 2021
Customer Service Representative
Answer calls for Mental Health Insurance provider catering to the general population and providers as well, assisting them with benefits and eligibility status, helping members find therapist and psychiatrist near their homes, while efficiently navigating multiple systems to provide the most accurate and up to date information on eligibility status, credentialing status, and many other meticulous details that are vital to the companies bottom line.
Amazon Flex
July 2017-Present
Delivery Driver
Job Description:•Picking up and delivering packages. •Using knowledge of roads and highways.
MedXM
July 2015-February 2017
Call Center Representative
Job Description:•Maintain courtesy in dealing with customers. •Obtain account and payment information. •Follow protocols and standards set by the company in transacting. •Meet sales demands and achieve or exceed goals.
Western Dental
August 2014-July 2015
Call Center Patient Representative
Job Description:• Answering Inbound Calls Working with Medi-Cal/Denti-Cal, Insurance, and Cash Patients •Scheduling new patient appointments, Six month checkups, Orthodontics screenings for braces, six week braces adjustments, rescheduling and canceling appointments Contacting patients if they missed their appointments •Determines eligibility by comparing client information to requirements. •Establishes policies by entering client information.
VXI Global: DirecTV & Verizon
March 2012-August 2014
Sales Agent
Job Description: •Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. •Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information.
Select Staffing
Warehouse Associate
January 2009– March 2012
Job Description:•Unloaded incoming transports in a safe and efficient manner. • Ensuring proper product segregation and attention to details. • Assisted other departments in order picking, loading and cleaning whenever necessary
Mervyns
Customer Service
October 2006 - January 2009
Job Description:•Enter purchases into cash register to calculate total purchase price. •Balance cash drawer and receipts; documents discrepancies. •Train new cashiers. •Assists customers in locating specific items and assist in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner.
EDUCATION HISTORY
Juan Cabrillo High School
Long Beach, CA
Class of 2006
Long Beach City College
Long Beach, CA
REFERENCES
Sabrina Johnson 323-***-****
Sade Williams 714-***-****
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