Virtual Customer Support Specialist

Mildred B. Davis

248-***-**** ***********@*****.***

TARGETED PROFESSIONAL EXPERIENCE

The Field School, Oak Park, IL

Lunch Administrator August 2023 – current

Manage National School Lunch Program

Procurement for food vendors, equipment and supplies for program

Keep records for compliance with balanced nutritional meals and portion controls

Keep records required by government agencies regarding sanitation or food subsidies

Investigate and resolve complaints regarding food quality, service, or accommodations

Applied for state and federal reimbursements

Office Assistant and Instructional Aide August 2021 – August 2023

Manage National School Lunch Program

Plan and organize catered breakfast and lunch for staff

Monitor front desk and receive students during before care hours

Log attendance for 2nd, 3rd, and 4th grade students

Graded and processed homework and activity work folders each day for 2nd, 3rd, and 4th grade teachers

Make copies for 2nd, 3rd, and 4th grade teachers

Instructional Aide August 2019 – June 2021

Graded papers for 2nd, 3rd, and 4th grade teachers

Supported 2nd, 3rd, and 4th grade students with development of strong habits

Processed and reported daily homework folders for 2nd, 3rd, and 4th grade teachers

Logged attendance for 2nd, 3rd, and 4th grade students

Made copies for 2nd, 3rd, and 4th grade teachers

Before and After School Aide August 2017 – June 2019

Provided supervision, activities, and crafts for pre-kindergarten through eighth grade students

Family Victory Fellowship, Southfield, MI

Business Manager Assistant October 2008 – January 2013

Managed budgets and finances for church ministries and events, including profit/loss reports and cost-control recommendations

Oversaw church operations and special events, coordinating logistics, vendor contracts, food, office supplies, and building needs

Led data and reporting functions, maintaining a donor/member database of over 1,500 records and producing new contribution and attendance reports

Supervised and supported administrative processes, including mailings, policy and procedure updates, and tracking bookstore and café’ inventory and sales

Recruited, trained, and scheduled volunteers for weekly church services, events, and community outreach

programs

OTHER EXPERIENCE

The Sliding Door Company, Chicago, IL

Account Executive (May 2015 - September 2016)

Researched prospective leads; answered product/design questions; created daily sales & monthly forecast reports

TALENT DEVELOPMENT

Microsoft Office Suites & QuickBooks Refresher Courses - 2019

Business Administration – Completed over 124 credit hours towards Business Administration degree and have over 10 years of administrative assistant experience equivalent to a Bachelor’s in Business Administration

Clearly College – Completed several courses in Business and Finance

CERTIFICATIONS

State Licenses: Health and Life Insurance

Illinois

Indiana

Michigan

MINISTRY & VOLUNTEER EXPERIENCE

Park Community Church – Partner, deacon, prayer team leader, children’s ministry volunteer

Family Victory Fellowship Church – Member, finance dept leader, food service and children’s ministry volunteer

Logos Evangelistic Church – Member, finance dept leader, prayer warrior, media and children’s ministry volunteer

Community Involvement - Focus Hope, Meals on Wheels, Volunteer Impact, Community Food Banks, Pioneers

Community Prayer Team – Chicago West Bible Church, Chicagoland United in Prayer, Building Blocks of Peace

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