Operations Support Specialist with Strong Customer Service

Toya Herndon 843-***-**** ***************@*****.*** Georgetown, SC 29440

SUMMARY

Highly organized and detail-oriented professional seeking a position to leverage strong customer service and communication skills. Proven ability to streamline operations, maintain efficient standards and procedures and to foster a positive team environment within a fast-paced workplace SKILLS

Payroll Management

Advanced experience with technology and computer software(Microsoft Office Suite) PowerPoint,Word, Outlook etc. Facilitator

Inventory management

Multitasking

Strong organization and communication

First time conflict and resolution

Quality assurance

Extremely detailed oriented

Data entry proficiency

Medical billing and encoding

Management Call Center

EXPERIENCE

Quality Inspector CNC Enterprises July 2021-Current Georgetown, SC

Assists in ensuring the quality housekeeping work meets standards by inspecting rooms cleaned by housekeepers. Established clear communication channels between housekeeping, inspectors and other departments. Fostering a collaborative work environment focused on exceptional customer service. Ensuring a safe and healthy environment for guests and staff through proper use of cleaning chemicals and equipment. Enhanced room cleanliness by implementing efficient housekeeping inspections, procedures and checklists. Assist in developing training programs and materials for new hires, ensuring all team members are knowledgeable about current and/or changing company policies and procedures. Streamline housekeeping procedures for increased efficiency resulting in faster room turnover times. Improved overall experience with diligent attention to detail during inspections. Cashier/Food Service Gene Ward June 2024 - Oct 2025 Georgetown, SC

Manage transactions with customers using cash registers Scan goods and ensure pricing is accurate

Collect payments whether in cash or credit

Issue receipts, refunds, change or tickets

Resolve customer complaints

Greet customers when entering or leaving the store Prepare products for sale (frying, cutting, slicing, weighing, and pricing). Track transactions on balance sheets and report any discrepancies

Handle returns and exchanges Communicate customer requests/complaints to the management team. Medical

Office/Laboratory Manager Signal Genetics September 2014-April 2016 Little Rock, AR

Overseeing day-to-day operations

Providing quality customer service

Answering patients’ billing questions

Scheduling appointments

Managing billing and collections

Verifying patients’ insurance

Updating electronic health records

Completing and submitting insurance claims

Reviewing unpaid and denied claims, managing schedules and emails for all departments coordinating meetings, assisting with various office and medical laboratory tasks EDUCATION

Business Administration, Nebraska College of Business Omaha, NE June 1991 North High School Omaha, NE May 1988 High School Diploma

Contact this candidate