Front Desk Receptionist Candidate

Milan M Gandhi ***********@*****.***

****, *********** **, *** # **, Pleasanton, CA 94588, M : 925-***-**** Motivated, team-oriented, and energetic individual seeking a career change. Skilled in problem-solving, critical thinking, and working efficiently in fast-paced environments. Ready to accept challenges and excel in customer service to achieve targets, with confidence in quickly learning new methods, systems, and procedures. Key Skills

Customer Relationship Building

Communication ( In person & over the Phone )

Conflict Resolution & Problem Solving

Team Collaboration

Attention to Detail

Multi Tasking

Work Compliance

Professional Experience

El Monte RV Rentals & Sales Inc owned by THL - USA From March 2025 - Current

Welcome and assist Customers throughout their RV rental Experience, ensuring a smooth and friendly process from start to finish

Provide live demonstrations on RV operations, making complex features easy to understand and helping guest feel confident and informed

Consistently recognized for excellent service through customer surveys and positive reviews. Handling most customers per day, with a customer satisfaction rate of almost nearly 100 % having 99% International customers. The Company in its operations in USA created a history of getting more than 100 reviews each during last June & July, 2025 months and out of which almost 98% reviews are under my name and still going on to get more positive reviews on each working days and also got recognition (Tauras Award ) for the month of November, 2025 as the best serving employee for the month of November, 2025 for US Region.

Received the most customer survey mentioned for great service

Known for building rapport quickly and creating memorable guest experiences

Helped streamline demo process to save time and improve clarity. Milan M Gandhi ***********@*****.***

Walmart, Cashier, Pleasanton CA. April 2024 – Feb 2025

Awarded Certificate for best Customer Service in October 2024

Handled 50-60 customers daily at the Cash Register, ensuring full attention to each

Operated Cash Register for Cash, EBT & WIC, Credit Card, and Gift Coupon transactions with 100% accuracy

Managed Self Check Out Counter and assisted with customer returns.

Resolved billing issues and answered customer queries

Remembering special discounts and ensuring customers receive them

Showing courtesy and empathy to customers

Staying calm during customer dissatisfaction

N M Sharma & Associates, Chartered Accountant, India ( 1989 – 2024 ) With 34 years of client tax service experience, I maintained strong client relationships and promptly addressed their financial questions. Currently, I file tax returns for employees, businesses, and non-residents with income in Indian Territory from other countries which includes clients based in USA, UK, Kenya, Nederlands etc & still continuing to provide the same services even from here for filing of timely returns and resolving tax department inquiries via online platforms and video conferences.

Provided thorough review and verification of co-workers' tasks to eliminate errors before presenting work to clients

Logged, monitored, investigated, and resolved issues, provided appropriate solutions to clients.

Responsible for finalizing accounts, maintaining the company's data, and managing it meticulously to prevent any issues.

Delivered timely submissions that fully satisfied clients and assisted them in making financial investments for superior returns and tax benefits

Handled company’s data with the highest level of care, ensured accurate filing and maintenance without any issues.

Education

Bachelor of Law, Gujarat University, India, March 1991. Bachelor of Commerce, Gujarat University, India, March 1989.

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