Real Estate Professional with Client-Centric Sales Expertise

QIANQIAN KU

Austin, TX 408-***-**** ********@*****.*** www.linkedin.com/in/stella-ku-

92531273/

EDUCATION

SAN FRANCISCO STATE UNIVERSITY San Francisco, CA

Business Administration- General Business Major Expected Graduation: December 2026 Relevant Coursework

International business, business finance, information systems, basic Python coding, building business apps, marketing, business calculus, business communication, accounting, microeconomics, intermediate macroeconomics, and hospitality and tour management. DEANZA COLLEGE Cupertino, CA

Associate’s Degree in Business of Art August 2010- August 2013 Relevant Coursework

Accounting, Excel, Word, Outlook, communication, math, and English writing. EXPERIENCE

ALLEGIANT REALTY

Austin, CA Realtor February 2020- Present

§ Closed 150+ residential sale and lease transactions by coordinating contracts, disclosures, inspections, and escrow timelines while ensuring compliance with state and brokerage requirements

§ Maintained a 10/10 client satisfaction rating by providing clear communication, regular status updates, and proactive problem-solving throughout each transaction

§ Grew clients’ rental portfolios by 15% annually by analyzing market trends, recommending pricing strategies, and coordinating tenant placement and lease renewals

§ Managed high-volume documentation by organizing contracts, amendments, disclosures, and transaction records to meet strict deadlines and audit standards

§ Prepared and managed property listings by coordinating photography, marketing materials, MLS data entry, and listing compliance documentation

§ Conducted property walk-throughs for first-time buyers, explaining contracts, timelines, and financing steps to support informed decision-making

§ Communicated daily with multiple stakeholders, including buyers, sellers, lenders, inspectors, escrow officers, and property managers, to ensure timely and accurate transaction completion

§ Tracked critical deadlines and follow-ups using digital systems and calendars to prevent delays and reduce transaction errors

§ Handled confidential client and financial information with discretion and accuracy in compliance with legal and ethical standards

CITIZENS INC.

Austin, CA

Operations Compliance Specialist February 2022- April 2024

§ Applied an Excel pivot table and VLOOKUP, the accounting and claims departments collaborated to improve payment verification efficiency by 20%

§ Prevented over $500,000 in potential money laundering risk by disclaiming the auditing of credit card payments and claims audits

§ Streamlined marketing and Taiwan operation workflows by accelerating the delivery of weekly sales reports by 20% through bilingual document translation US NAVY RESERVE

Alameda, CA

Sailor May 2016- April 2024

§ Improved administrative efficiency by reducing document processing time by 15% through collaboration with the operations support unit

§ Coordinated logistics and berthing arrangements for annual training, ensuring accurate documentation and timely supply allocation for over 150 personnel

§ Developed cross-functional skills in administration, logistics, and engineering, contributing to unit readiness and mission success by 15% improvement

COMMUNITY VOLUNTEER EXPERIENCE

Austin, TX

Volunteer September 2020- Present

§ Supported community events by assisting with scheduling, attendance tracking, and event setup

§ Helped coordinate group activities and maintained communication among participants for holidays

§ Assisted with administrative tasks such as managing sign-in records SKILLS

§ Languages: Mandarin(fluent), English(fluent)

§ Skill Sets: Microsoft Word, Excel (Spreadsheets, data entry, basic formulas), PowerPoint, Google Workspace (Docs, Sheets, Slides), Microsoft Teams, Zoom, Python (Basic)

§ Administrative Skills: Scheduling and calendar management, file organization, records management, deadline tracking, compliance documentation, CRM systems (MLS, Zillow, Redfin, internal databases), Portfolio rental system

Communication Skills: Professional email correspondence, stakeholder coordination, customer service communication, and written documentation

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