Administrative Support Specialist with Compassionate Service

Amy L. Ebey

Canton, OH

330-***-**** *.****@*****.***

Professional Summary

Customer service and administrative professional with 15+ years of experience supporting clients, managing office operations, and handling confidential documentation. Known for professionalism, empathy, and strong organizational skills in fastpaced, detailoriented environments. Proven ability to coordinate schedules, maintain accurate records, manage financial processes, and resolve concerns efficiently while delivering exceptional customer service.

Core Skills

Customer Service & Client Support

Office Administration

Microsoft Office (Word, Excel, Outlook)

CRM Management & Data Entry

Appointment Scheduling

Records & Document Management

Confidential Information Handling

QuickBooks

Accounts Payable & Receivable

Payroll Processing

Financial Reporting

Professional Communication

Conflict Resolution

Time Management & Organization

Professional Experience

Case Manager / Administrative Assistant

Heritage Cremation & Burial Society 2021–2026

Assisted families with final arrangements, providing compassionate and professional guidance during sensitive situations

Prepared and processed cremation and burial documentation in compliance with company policies and state requirements

Coordinated preparation and certification of death certificates with local health departments

Maintained accurate records and ensured timely completion of required paperwork

Received frequent positive feedback from families for empathy, professionalism, and clear communication

Account Manager

Ad Direct, Inc. 2020–2021

Managed client orders for direct mail campaigns via phone and email communication

Prepared and processed orders including proofing, client approvals, payments, and mail scheduling

Maintained and updated client information within industryspecific CRM systems

Oversaw incoming direct mail survey responses, including sorting, opening, data entry, and quality control

Distributed finalized survey data to clients in a timely and accurate manner

Receptionist

Affinity Advisory Network 2019–2020

(Temptohire position through Express Pros)

Served as first point of contact for clients, providing professional reception and hospitality

Scheduled appointments and maintained accurate client records within CRM systems

Followed up with insurance companies regarding annuity application statuses

Prepared investment and administrative paperwork for the Chief Compliance Officer

Administrator

Canton Cemetery Association 2009–2019

Managed daily administrative operations across multiple cemetery locations

Supervised sales staff and coordinated with subcontracted grounds maintenance teams

Maintained accounts payable, accounts receivable, and payroll using QuickBooks and industryspecific software

Prepared monthly and yearend financial reports for management and board meetings

Addressed internal and external concerns promptly, maintaining a professional and positive environment

Ensured smooth operations, productivity, and upkeep of cemetery properties

Education

Louisville Senior High School

Louisville, OH 1986

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