Telecommunications Project Management Leader with TS Clearance
Resume:
DEBORAH LOGAN
*************@*****.*** www.linkedin.com/in/deborahlogan7
DoD Top Secret Clearance
EXPERIENCED TELECOMMUNICATIONS IMPLEMENTATION PROJECT MANAGER 20+ Years of Telecom Products & Services - Switched & Dedicated Services, Wireline, Wireless, Voice, Data Products – TDM, POTS,
Category Technologies
Data/Transport MPLS, Ethernet, IP, T1/T3, OCN, AVPN, TDM Voice/Legacy POTS, ISDN, PRIs, VoIP, SS7, DIDs
Tools/Systems ServiceNow, Remedy, NetPlus, Conexus, Visio, SharePoint Project Mgmt Lean Six Sigma, Transition Planning (TDM to IP), SLA Management CORE STRENGTHS
Project Management Quality & Process Improvement
Customer Focused Problem Solving/Root Cause Analysis Detail-Oriented Windows & MS Office
Service Delivery Team Leader
Account Management Client Consulting/Training
EMPLOYMENT HISTORY
KForce – Telecom Specialist (September 2021 – Present) Support IT/Network Team – Managed the end-to-end lifecycle of DIA circuits for a retail network of 300+ locations, ensuring 100% billing accuracy and inventory integrity within ServiceNow. SAIC (September 2017 – August 2021) Telecom Support Specialist IV – Provision telecommunication services for the U.S. State Dept. Coordinated cross-functional teams to accelerate telecom service delivery for global State Department sites & services as well as special projects (UNGA) Provision circuits with vendors (LECs, GSA etc.) – PRIs, Ethernet, IP, AVPN/MPLS, PLs, DIDs, POTS, Managed Services Work closely with GSOs, Voice & Data Engineers, Technicians, and Carriers to order, track status, and maintain various telecom services
Schedule and attend weekly review calls & update project timeline & status Ensure accurate billing of newly installed service(s) & research other billing items/issues Escalate issues internally and externally to meet deliverables Implement Top Service Priority codes
Experienced using Remedy, NetPlus, Conexus, SharePoint, VISIO, MS Office Train the EIS Transitioning Project Team
American Cyber System, Reston, VA (April – August 2017) Implementation Project Manager – Briefly worked on a special project to transition telecommunications customers from TDM to non-TDM based services and products Sprint Corporation, Reston, VA, 1996 — 2015
Implementation Project Manager (1999 - 2015) – Managed wholesale telecommunication Customer accounts, contracts, and various internal and external projects; provided technical, operational, and provisioning support. Identified and implemented business process improvements, resulting in creation of new online tools benefiting both Sprint and its customers Implemented all voice and data products and services (wireless and wireline), web based toolsand applications including, but not limited to: MPLS, VPN, Ethernet, TDM, IP, VoIP, SS7, ISDN, Clearline; resulting in combined revenue of over $10M Analyzed, researched, resolved, and recommended implementation solutions, improving overall performance for sales and support organizations, resulting in win-win for Sprint and its customers; ultimately improved service statistics and increased revenue by $900K Coordinated the team’s activities to manage and implement project and/or interrelated Projects from contract/proposal initiation to final operational stage Monitored and reviewed all project economics to include costs, operational budgets, resources and risks Lead the project team in determining client requirements and translating requirements Into operational plans & created communication plans to ensure appropriate information is Identified and assembled the appropriate blend of resources to meet project needs and requirements Scheduled status review meetings and conference calls related to the project Developed project control and managed changes in operational plan; Encourage team members to accomplish project goals and resolve technical/operational Issues. Ensured adherence to legally binding requirements. Controlled project requirements, scope,and change management issues. Sales Implementation Specialist (1998): Supported sales account manager and technical Account consultant by implementing service orders for wholesale products and services Submitted, tracked, and managed various orders in customer information system. Trackws orders from entry to installation. Work closely with network provisioning to get services installed within standard SLA. Created status reports to internal and external customers Created performance management charts and graphs to track order quality EDUCATION/TRAINING - Project Management Integration and Communication Processes, George Washington University, Washington, DC; Currently pursuing PMP Certification College Coursework: Telecommunication Voice & DATA Certificate – Lean Six Sigma, Johnson County Community College, Overland Park, KS Organizational Project Managing; Team Communication & Presentation Skills AWARDS
Excellent Service Award – Served on the Board of Directors at The Boys & Girls Clubs of America, Fauquier Chapter
Received Eight (8) Sprint Excellence Awards
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