Administrative Professional - Documentation & Workflow.

KADIAN GEOHAGHAN HITCHMAN

Davie, Florida *****

Email: ******.*********@*****.***

Administrative Professional Documentation & Workflow Support Administrative professional with 14+ years of experience supporting high-volume operations, confidential documentation, and complex workflow coordination. My role as a Legal Administrative Assistant has strengthened my ability to manage sensitive information, organize case materials, maintain accuracy across multiple systems, and support compliance-driven processes. Known for strong organization, clear communication, and consistent follow-through in fast-paced environments. Seeking an opportunity to apply my administrative expertise to documentation-focused roles that require precision, confidentiality, and dependable workflow support.

CORE SKILLS

● - Documentation Review & Data Accuracy

● - Case File Preparation & Records Management

● - Confidential Information Handling

● - Workflow Coordination & Process Support

● - Billing Exceptions & Compliance Review

● - Data Entry & Reporting

● - SOP Development & Process Improvement

● - Cross-Department Communication

● - Microsoft Office Suite (Word, Excel, Outlook)

● - SAP, Citrix, iManage

PROFESSIONAL EXPERIENCE

● Legal Administrative Assistant Hinshaw & Culbertson LLP (via Williams Lea Staffing) – USA Oct 2024 – Present

● - Support Legal Assistant with documentation management and administrative workflow coordination.

● - Review and resolve billing exceptions including for Attorneys billings due to vague descriptions, block billing, and unauthorized expenses.

● - Maintain confidentiality while handling sensitive client information and high-volume case materials.

● - Ensure accuracy, compliance, and timely processing of closing letters.

● Generated weekly attorney and paralegal case lists, which included updates on newly assigned matters.

● Virtual Administrative Assistant / Client Support Representative Frontline Home Solutions – Remote Dec 2021 – Feb 2023

● - Managed client communications, project updates, and follow-ups to support ongoing workflows.

● - Conducted research and data analysis for internal reporting and business development.

● - Developed SOPs, process maps, and internal guidelines to improve operational efficiency.

● - Prepared weekly performance scorecards and metrics for leadership.

● Relief / Logistics Officer Grace Kennedy Ltd. Jul 2017 – Aug 2019

● - Coordinated documentation for import clearance, licensing, and product availability.

● - Communicated with brokers and internal teams to ensure timely processing and accurate recordkeeping.

● - Processed invoices, tracked payments, and maintained organized logistics documentation.

● Accounts Receivable Officer / Administrative Assistant B & E Caterers & Restaurant Ltd. Nov 2016 – May 2017

● - Maintained vendor aging reports and accounts receivable documentation.

● - Processed payments, posted transactions, and monitored inventory records.

● - Ensured confidentiality and compliance with financial documentation standards.

● Pricing Analyst / Assistant to Line Manager ZIM Integrated Shipping Services Jun 2011 – Jan 2016

● - Prepared quotations, profitability reports, and supporting documentation.

● - Coordinated communication with global agents across multiple regions.

● - Produced weekly performance reports and conducted gap analysis. EDUCATION

● Certificate in Client Relations & Telephone Techniques University of the West Indies – Open Campus, Jamaica 2011

● Associate Degree in Business Administration (33 Credits Completed) University of Technology Academy, Jamaica 2007–2009

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