Senior Scrum Master / PMO Leader with Mortgage Expertise

Gosai Busoul Certified Scrum Master

Sr. MLO, NMLS: 1821394

817-***-**** *******@*****.*** www.linkedin.com/in/gosaibusoul

PROFESSIONAL SUMMARY:

I possess over 4 years of experience in an agile work environment leading daily team standups and managing project plans / working with a large team of realtors to ensure goals are met in a timely manner. As a Sr. Loan Originator, I have the skills and knowledge necessary to surpass goals and have worked to fully discover the financial portfolios and needs of my clients. I have a strong background in mortgage loan origination, retail and consumer direct sales, and customer support as well as training within project management, sprint planning, and user story management using Azure DevOps. I pride myself in being highly motivated and a fast learner and am looking to transition into a PM / role or other CSM roles. I am currently licensed to originate loans in 18 states and have a passion for personal growth and achievement. I enjoy working on a team as well as individually, to retain client relationships and support a positive work environment.

IDEAL CAREER SHIFT TO: Scrum Master, Project Manager I /, Operations Analyst, Business Analyst

WORK EXPERIENCE:

Mortgage Loan Officer, Retail Aug 22-Current Cardinal Financial, TX

Retail Mortgage division

Duties: Creating and following up on self-generated leads for mortgage sales and refinances within the DFW area and beyond, preparing email and SMS templates to send follow ups, developing relationships with multiple brokerages and business stakeholders including Williams Trew and Perla Realty to assist realtors in developing project plans and closing their loans in a timely manner based on the client’s schedule, credit approval authorization, relay approval information to clients and document collection, and lending / sales-culture environment experience, interact professionally with teammates, work independently, data analyzation, and cross-selling products if applicable, agile/scum activities to include leading daily standups with various realtor agencies to discuss plans of action/project deadlines, creating action plan calendars via Smartsheet to assist realtors in hitting goals set and in turn generate additional leads for Cardinal

Sr Loan Officer, Consumer Direct Aug ‘20-Apr ‘21 PennyMac, TX

Sr Loan Consultant, Consumer Direct Aug ‘19-Jan ‘20 Caliber Home Loans, TX

Mortgage Loan Officer, Consumer Direct Nov ‘18-Sept ‘19 Cardinal Financial, TX

Duties: Consumer direct sales, loan origination, client support, boosting team morale via daily huddles, contributing to a positive and competitive team-work environment, meeting daily / monthly sales goals, inbound and outbound calling to follow up on business generated leads, retaining & developing relationships with clients to discover full financial portfolio, relationship management, project management, team leadership

Pt Time Store Manager, Retail Aug ‘15-Aug ‘19 N&B Food Store, TX

Duties: Opening / Closing of store, Cash handling, customer service and support, sales, staff training and development, budget revision / review, P&L statement analyzation, stocking of inventory, pricing items, receiving deliveries, communicating with business stakeholders to ensure all related parties are aware of news concerning the business.

Education:

Bachelor’s Degree in Business Admin, University of Texas at Arlington

Current

Professional Certification / Development:

Certified Scrum Master (Scrum Alliance)

Microsoft learning module on Azure Fundamentals

Microsoft learning module on Business Central 365

Ongoing learning to include pursuit of PMP courses

Skills:

Inbound/Outbound Calling, 5 years

Training, 7 years

Marketing, 7 years

Asset Management, 5 years

Relationship Management, 5 years

Mortgage Loan Origination, 4 years

Sales, 7 years

Operations, 9 years

Cash Handling, 5 years

Lead Generation, 4 years

Proficiency in MS Office, Word, Excel, PowerPoint, 6 years

Administrative Management, 5 years

Project Management, 4 years

Agile Work Environment, 4 years

Smartsheet, 4 years

Azure DevOps 2 years

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