Operations and Data-Entry Team Leader

Ajmal Alimi

Moorpark, CA ***** 818-***-**** **.*****@*****.***

Professional Summary

To obtain a position with a company which allows me to use my knowledge and commitment to achieve success, and the opportunity to grow professionally. Core Qualifications

Innovative problem-solver with a record of blending organizational and strategic context to improve program performance. Proactively identifies strategic priorities, assembles, and leads teams to analyze and recommend improvements for pressing organizational needs. Combines an enthusiastic attitude with a unique ability to quickly adapt to new processes, teams, and environments to produce results. An exceptionally motivated associate with innate attention to detail, written and oral communication skills with proven success in work environments requiring group cohesion. Work Experience

Conduent

Camarillo, CA Feb. 2022 - Present

Mailroom & Data Entry Manager

● Oversee the receipt, sorting, and distribution of incoming mail, claims, and correspondence.

● Develop and implement efficient workflows to maximize mailroom productivity.

● Monitor processes and adjust procedures to improve efficiency and accuracy.

● Supervise the data entry team, ensuring timely and accurate processing of claims and correspondence.

● Establish data entry protocols to maintain consistency and quality.

● Conduct regular audits to ensure data accuracy and compliance with organizational standards.

● Prioritize and delegate tasks effectively to ensure timely mail processing and data entry.

● Implement strategies to optimize productivity while maintaining accuracy.

● Monitor deadlines and ensure all tasks are completed within required timeframes.

● Manage and mentor both mailroom and data entry staff, providing daily guidance and support.

● Conduct performance evaluations and facilitate training programs to enhance skills.

● Ensure adherence to all relevant regulations, policies, and standards.

● Conduct quality checks on mail processing and data entry to maintain accuracy and compliance.

● Oversee the use and maintenance of mail handling equipment and data entry software.

● Participate in selecting and implementing new technologies to improve operations.

● Prepare and analyze performance reports related to mailroom and data entry operations.

● Identify trends and propose solutions for continuous improvement.

● Work closely with claims adjudication, customer service, and IT teams to resolve issues and streamline processes.

● Serve as the point of contact for escalated mailroom, data entry, and claims-related inquiries. Storage Containers 4 Less

Thousand Oaks, CA June 2013 - Jan. 2022

Sales Representative & Admin Coordinator

● Develop sale plans and strategies

● Maintained territory and professional contact with customers with sales calls.

● Stay in communicating with team on all purchases and orders

● Monitor all purchase orders with all venders

● Produce sales bid and conduct negotiations regarding sales activities.

● Develop clear and effective written proposals/quotations for current and prospective customers.

● Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

● Follow up on purchase orders daily with venders and customers

● Strong team sales experience

● Excellent ability to meet monthly sales goals

● Superior knowledge of market and customer dynamics

● Great communication and interpersonal skills

● QuickBooks Customer Support Outside Sales B2B

● Schedule all deliveries of product to customers

● Update all customers with the progress of orders

● Stay on purchase order and invoices make sure venders meet delivery date

● Prioritizing all orders/purchases making sure they are all filled in a timely manner. Move.com

Westlake Village, CA Aug. 2004 - March 2013

Data Analyst

● Managed and analyzed inbound data for imaging for internal imaging systems.

● Developed and modified SQL queries to perform data research.

● Troubleshot and reported issues to appropriate team members and departments.

● Worked with support teams to resolve issues which included writing detailed emails of issues and joined in on conference calls.

● Created scheduled and ad hoc reports using Excel, working with business users to define reporting requirements.

● Managed multiple queues simultaneously to make sure that system is running correctly.

● Created and oversaw data mapping for MLS data sets, using Excel to map in-bound data from vendors to internal systems.

● Managed data aggregation with information that is gathered and expressed in a summary form for purposes of statistical analysis.

● Managed database which stored information about particular groups based on specific variables such as age, profession, and/or income.

● Operated groups used for Web site personalization for customers to choose content advertising likely to appeal to an individual belonging to one or more groups for which data has been collected.

● Specialized in collecting, organizing, and analyzing data from various resources.

● Collected data from secondary source documents such as statistical studies, or from direct consumer marketing surveys.

● Initiated and developed mathematical computations and collection protocols in order to extract and extrapolate data into meaningful statistical analysis or “what if” scenarios.

● Compiled additional data for projections regarding future trends based on current economic and/or market conditions.

● Used Sharepoint as a repository for data files and project related documentation. Countrywide Financial Corporation

West Hills, CA Sept. 2002 - Aug. 2004

Suspense Coordinator

● Responsible for cost, schedule, and performance on programs and projects and acquisitions throughout start to completion.

● Processed information for various loans such as Conventional, FHA, VA, Closed-end seconds, B/C, Bonds, EDI, and etc.

● Responsible for calling lenders to ensure the proper documents are received.

● Responsible for making sure loans were accurately put together for processing.

● Reviewed loan files and ensured accuracy for funding.

● Managed 22 accounts.

● Dealt with sellers and investors directly on the phone and through e-mail.

● Inform sellers of collateral suspensions that must be cleared.

● Dealt with shipping and receiving of collateral.

● Responsible for the review of suspensions to verify that they are valid and also for processing documentation provided by sellers to clear suspense conditions.

● Assisted in training new suspense coordinators. Assist CWL funders with their daily needs.

● Handled follow up calls on suspense conditions.

● Managed and have the ability to assume basic Team Leader responsibilities as needed on a temporary basis. Deal with the investigation and the locating of lost collateral.

● Identified suspense trends and work with management to develop solutions through enhancements to shipping procedures, training, tools and systems.

Education

Santa Monica College Associate Degree - Business Administration Santa Monica, CA

June 1994 - June 1996

Computer Proficiency

Windows; Microsoft Office Software (Word, Excel (formulas, pivot tables, Access, PowerPoint, Outlook); Web-based technologies Responsibilities included Monitoring of Data Aggregation systems. Mapping of Multiple Listing Services DataFeeds using in-house Data Base application. Microsoft XML, SQL (queries, replication, troubleshooting and optimization) and Excel reporting tools for monitoring and troubleshooting. Maintained Company Showcase Products and Data Feeds. Client Support Contact for all technical Company Showcase Products, SharePoint

(maintaining, configuring, creating business applications and security permissions

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