Customer Support & Collections Virtual Assistant

Customer Support Collections Virtual Assistant

Results-driven BPO professional with nearly 2 years of experience handling financial accounts including PayPal and MoneyLion. Skilled in customer support, account receivables, and outbound calling, with strong expertise in handling disputes, ATO (Account Takeover), collections, and objection handling.

Proven ability to communicate clearly with US-based customers, resolve complex issues efficiently, and maintain professionalism in high-pressure situations. Experienced in both inbound and outbound interactions, with a focus on building trust, recovering payments, and delivering excellent customer experiences.

Key Skills:

• Customer Support (Email, Chat, Voice)

• Cold Calling & Lead Engagement

• Collections & Accounts Receivable

• Dispute Resolution & ATO Handling

• Objection Handling & De-escalation

• Financial Account Support

Reliable, detail-oriented, and quick to adapt. Open to entry-level and commission-based opportunities in cold calling, virtual assistance, and customer support.