Multi-Industry Customer Service Professional

Tara McCarthy

Wilmington, NC 603-***-**** ****.***********@*****.***

Objective

To obtain a role that values dedication and hard work. Twenty plus years of customer service, sales support, administrative assistance, logistics along with effective communication skills, self-driven, and contributing to team success.

Experience

Patient Representative for Dermatology, Family Medicine, and Urgent Care

Wilmington Health, Porters Neck NC

May 2025 to Present

• Check patients in and out for multiple providers

• Verify Insurance for upcoming appointments

• Process payments and collect outstanding patient balances

• Schedule, reschedule and coordinate all patient appointments

• Answer incoming calls and take the necessary actions according to the patients' needs

• Maintain multiple Providers scheduled along with the Nurses daily schedule

• Obtain VA Authorizations for patients upcoming appts

• Send external references for patients to other Specialists and Providers

• Coordinate and schedule weekly lunches with the Drug Reps, Providers, and Nurses

Sales Support Representative

HMF Express - Wilmington, NC

May 2022 to April 2025

• Convert Customer POs to order with acute diligence and quality

• Transfer customers nomenclatures to HMF technology

• Advise CPU customer at the end of the month that their order is ready for pickup

• Draw elevations of doors, windows, sidelights, etc. for the engineers

• Generate accurate price quotes from customers inputs

• Monitor Sales Manager emails while they are out of the office.

• Send out quotes to other sales managers when the sales managers are out of the office

• Assisted in creating and sending out marketing materials

• Attend monthly transportation meetings to discuss any current issues.

• Member of the safety team, meet monthly to discuss safety concerns and what we are doing to fix them.

Client Service Coordinator

Polyquest - Wilmington, NC

November 2021 to April 2022

• Monitor Key Accounts in PET material distribution

• Process customer POs from receipt through shipment and delivery

• Coordinate shipments with Logistics

• Cut vendor PO for material on upcoming orders

• End of month invoicing and settlement.

Community Support Specialist

CAMS - Wilmington, NC

June 2021 to October 2021

• Call Center Representative

• Provide HOA owners and residents with top-of-the-line community support

• Fulfillment of information requests, such as ARC request, governing doc, and amenity access

• Resident issues (escalated to the Association Manager as necessary)

• Submit maintenance requests • Answer resident questions regarding statements, late fees, compliance

notifications, amenity access, and other general community information

Customer Care Rep.

Markem Imaje - Keene, NH

November 2017 to March 2020

• Interpret, process customer requests and general inquiries

• Collaborate with cross-functional team members to satisfy customer requirements

• Maintain company product and knowledge to satisfy customer needs

• Superior data entry speed, accuracy, attention to detail

• Ability to thrive in demanding environment and remain calm under pressure

• Create and Maintain ERP system records

• Resolve customer concerns issues with machine Research and process Customers returns credits and

debits

Office Administrator

ServePro - Westmoreland, NH

June 2017 to October 2017

• Process & dispatch emergency calls for fire and water damage

• Responsible for processing payments in QuickBooks

• Managed A/R & A/P portfolio, executing Accounts Receivable collection strategies as well as escalating delinquent accounts.

• Reduce delinquency by maintaining constant communication with customers.

• Collaborate with the Owners and Account Management to resolve disputes that affect AR management

• Implementing and updating current processes and procedures established strong relationships with customer base via email, and on the phone.

• Scheduled appointments for the crew to look at potential and upcoming jobs.

• Tracked weekly vehicle maintenance log on the fleet and schedule necessary appointments as needed

• Created Job folders with the necessary forms for the Insurance Company that is covering the job

• Visited job sites that the crews are working on repairing weather it’s from a fire, water damage, mold

Partner Solutions Representative

ES3 LLC - Keene, NH

October 2011 to June 2017

• Manually enter Priority List Preparation

• Assist with the releasing of customer orders, research fill rates

• Expedite Inbound and Outbound Loads

• Ensured that all trailers where 52,000 lbs or 38,000 CAW

• Responsible for notifying customers to pick up their loads.

• Researched over, short, and damaged product issues on customer pick up loads,

• Provided proof of delivery to vendors.

• Understand and assist with “Month End” Activity, Understand and Manage Export Orders, Provide

Support and Detail on why orders missed the RDD

• Process Daily Consolidate Orders, assist with training new CSR, Answer customer questions

• Process OSD orders, Escalate issues to the proper departments,

• Knowledge of Warehouse Management Systems & Report, Knowledge of WAMO and Where Net

Account Executive

Knappe & Koester Inc. - Keene, NH

February 2007 to May 2010

• Document control by ISO 9001, DFAR compliant familiarity,

• Switchboard operator, flexible to shipping and assembly when needed, ERP quote

generation/maintenance

• Time sensitive data-entry, run open order Purchase orders daily for expediting purposes

• Cut Purchase Orders for outside Processes, tooling and maintenance department,

• Managed shipping & office supplies Set up pickup for our driver daily

• Requested quotes for material and services for the estimating department

• Worked with the QA department to get Certifications corrected and scanned into the system

•Review invoicing issues with Accounts Receivable

• Set up travel arrangements for the VP and Co Workers Meet and greet customers and vendors

Education

Sachem North High School September 1996- June 1998

Major: Early Childcare Education

Suffolk County Community College September 1998- April 1999

Major: Liberal Arts

Eastern Suffolk Islip Tech Center September 1999- June 2000

Major: Cosmetology Major: Data Science Minor: Machine LearningBellows College, BS Mathematics 20XXMajor: Mathematics Minor: Computer Science

Skills & abilities

Team Player

Problem solving

Communication

Leadership

References available upon request

Contact this candidate