IT Support Specialist with Microsoft 365 & Azure Expertise

Pratichya Neupane

Woodbridge Virginia,*****

Email: ****************@*****.***

Phone no: 202-***-****

Professional Summary

Results-driven IT Support Specialist with 4+ years of experience in providing remote support, managing Microsoft 365 environments, Active Directory, and virtual infrastructure. Adept in troubleshooting end- user issues, PC imaging, and supporting cloud technologies including Azure and VMware. Certified in Microsoft Azure and CompTIA Network+, with a proven ability to manage tickets efficiently and deliver excellent technical support in fast-paced environments. Technical Skills

Cloud & Server Technologies

Microsoft 365 Administration (Exchange Online, Teams, OneDrive, Teams Phone)

Microsoft Azure (Certified – Fundamentals)

Hyper-V and VMware Virtualization

Networking & Security

VPN, Remote Access, LAN/WAN Support

Basic Router Configuration (Cisco, Arista, SonicWALL)

Endpoint Security & Malware Protection

Tools & Support Platforms

Active Directory (User Management, GPOs)

Exchange Server Administration (Mailbox Management, Migrations)

Remote Tools: TeamViewer, Quick Assist, Microsoft Teams

Ticketing Systems: Freshdesk

Imaging Tools: Windows Deployment, Backup/Restore Solutions Other Skills

Printer & Network Drive Management

PC Imaging & Inventory Tracking

Effective Time Management and Prioritization

Professional Certification

Microsoft Azure Certified (Fundamentals)

CompTIA Network+ Certified

Microsoft 365 (Fundamentals)

Pratichya Neupane

Woodbridge Virginia,22192

Email: ****************@*****.***

Phone no: 202-***-****

Professional Experience

Delta IT – Remote IT Support Specialist (Contract) Feb 2021 – Present

Provided remote support for Windows 10/11 desktops and laptops across multiple sites.

Imaged 200+ PCs monthly and maintained detailed asset inventory.

Installed and troubleshot Windows OS and Microsoft Office 2019/2022 installations.

Supported network connectivity issues (VPN, drive mappings, printers).

Delivered remote support via TeamViewer and Microsoft Teams.

Resolved 15–20 support tickets daily through Freshdesk, escalating when required.

Managed upgrade requests and maintained asset assignment documentation.

Deployed and configured Teams Phones across multiple businesses. Orion IT – Remote IT Support Specialist (Contract) Feb 2020 – January 2021

Supported AD user accounts, Exchange mailboxes, and Microsoft Teams administration.

Provided remote end-user support, Wi-Fi network assistance, and Outlook troubleshooting.

Imaged PCs, conducted system backups, and maintained consistent system performance.

Utilized TeamViewer and Teams for remote support and collaboration. Education

Bachelors in business administration

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