Senior IT Project Manager - Global Delivery Expert

JAVIER JIMENEZ VILLAREVIA

Email: ******.**@*****.*** Phone: +506-****-****

Senior IT Project Manager

PROFESSIONAL SUMMARY

Senior IT Project Manager with 15+ years leading full-lifecycle technology initiatives across ERP, CRM, Finance, and Contact Center platforms for global enterprises and multiregion teams. Experienced in SDLC, Agile (Scrum) and Waterfall delivery, PMO governance, risk/issue/dependency management, stakeholder engagement, executive status reporting/dashboards, and alignment with information security and data privacy standards. Proven track record coordinating cross-functional teams, managing scope/schedule/budget, and driving integrations, upgrades, and migrations. CORE COMPETENCIES

• Project/Program Delivery (Initiation Closure)

• Scope/Timeline/Budget Control

• Risk/Issue/Dependency Management

• Stakeholder & Executive Communication

• Change Management

• Global/Multiregion/Time Zone Team Leadership

• Agile (Scrum), Waterfall, Backlog Management, Velocity/Burndown

• UAT & Requirements Traceability

• Governance & Compliance

TECHNICAL SKILLS

• Methodologies: Agile (Scrum), SAFe, Waterfall, SDLC

• Tools: JIRA, JIRA Align, MS Project, Confluence

• Platforms: Workday HCM, Oracle ERP/HCM, ServiceNow, Beeline

• Domains: Finance, HR/Onboarding, Licensing, Contact Center PROFESSIONAL EXPERIENCE

Fiserv — Senior Information Technology Project Manager Dec 2018 – Present

• Lead end-to-end delivery of enterprise initiatives (enhancements, upgrades, integrations, migrations) spanning ERP, CRM, finance, and contact center platforms for top-tier financial clients.

• Own scope, schedules, budgets, resource plans; maintain risk/issue/dependency logs with timely escalation to leadership.

• Produce executive dashboards and status reports (KPIs, velocity, burndown) to align stakeholders and decision-makers.

• Facilitate Scrum ceremonies (stand-ups, planning, reviews, retrospectives) and partner with Product Owners on backlog priorities.

• Deliver programs across onboarding, Workday HCM implementations, ServiceNow integrations, Beeline vendor management, Oracle ERP rollouts, and e-invoicing initiatives. Intertec International — Business System Consultant Jan 2017 – Dec 2018

• Liaised between business and technology teams; translated complex requirements into user stories, acceptance criteria, and process documentation.

• Applied SAFe, Scrum, and Kanban across the SDLC to coordinate distributed teams and global stakeholders.

• Utilized JIRA and JIRA Align for tracking, communication, and issue resolution. Juicetic — IT Project Manager / Engagement Lead Aug 2015 – Jun 2016

• Directed cross-functional teams and detailed project plans aligned to scope, schedule, budget, and change control.

• Oversaw UAT, training, and knowledge transfer to support adoption; delivered project evaluations and consulting inputs.

Cisco / Concentrix — Licensing Project Manager Jan 2013 – Dec 2015

• Managed licensing operations: negotiated agreements, resolved disputes, and oversaw royalty collections to meet contractual obligations.

• Implemented project methodologies and performance metrics to monitor execution and ensure process/tool compliance.

Hewlett Packard Enterprise (HPE) — Business Project Manager Apr 2011 – Jul 2015

• Managed diverse project portfolios aligned to PMO standards; developed initiation documents, delivery plans, budgets, and reports.

• Coordinated resources, managed risks and issues, and oversaw testing, deployment, and transition to operations.

HP — Mission Critical Support & Transformation Roles Feb 2006 – Apr 2011

• Led teams providing OS and firmware analysis for HP UX and SAN technologies; accountable for metrics, customer satisfaction, and team development.

• Drove transformation initiatives (HP UX patch analysis, SAN/Storage firmware analysis) and ITIL Change Management.

EDUCATION & CERTIFICATIONS

• ITCR — Master in Project Management (2023)

• Technical Specialization in Project Management (2018)

• Scrum Master Certification (2017)

• Six Sigma Yellow Belt (2016)

• Languages: English (Advanced)

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