Experienced Scrum Master / PM with 7+ years Agile leadership, 19+

Kavitha A Rangappa

Email id: *******.***@*****.*** l Contact No: +1-925-***-**** l US Citizen l LinkedIn Experience Summary

Experienced and Certified Professional Scrum Master / Project Manager with 7+ years leading Agile teams to deliver high-impact digital solutions, complemented by 19+ years in IT across storage, infrastructure, and data analytics. Proven track record in Agile coaching, cross-functional team leadership, and driving large-scale transformations in healthcare, and tech. Held key roles as Infrastructure Project Manager/SM,Data Analyst Storage SRE and QA Lead, and with clients like Lonza, PGE, Kaiser Permanente, Apple, and EMC. Adept at resolving impediments, elevating team performance, and managing complex enterprise initiatives. Core Competency

• Agile Project Management – Skilled in Agile, Scrum, Waterfall, and Incremental methodologies with hands-on experience facilitaYng Scrum ceremonies and delivering complex projects.

• Scrum Exper@se – Proficient in sprint planning, retrospecYves, backlog grooming, and team coaching using JIRA and Confluence.

• Stakeholder Collabora@on – Strong in requirements gathering, business workflow analysis, and gap analysis through stakeholder interviews and workshops.

• Tes@ng & Quality Assurance – Deep experience in test data management, regression/integraYon/UAT tesYng, and test automaYon.

• DevOps & CI/CD – Familiar with tools like Jenkins, Git/Bitbucket, Docker, and working in Unix/Linux/Windows environments.

• Documenta@on & Process Improvement – Skilled in capturing best pracYces, correcYve acYons, and process enhancements using SharePoint and collaboraYve tools.

• Communica@on & Leadership – Excellent interpersonal, wriaen, and verbal communicaYon skills; adept at handling cross-funcYonal teams and mulYple project demands.

• Cer@fica@ons –Cer@fied Professional Scrum Master(PSM1) from Scrum.org, Cer@fied Scrum Master

(CSM) from Scrum alliance and CerYfied SAFe agilest with a strong foundaYon in enterprise Agile frameworks and SDLC lifecycle.

Key Skillet

Storage Product Netapp FAS series, Nexsan E60/E32, DDN, Oracle -ZFSSA, MapR, Avere. EMC storage Arrays, VNX (File and Block) EMC Isilon VMware, Avamar and Data domain.

SAN/NFS Switch Brocade 300, Cisco 3k

Operating Environment Linux/Unix, Sun Solaris, Windows, ONTAP, ZFS, MapRFS Tools JIRA, Confluence, SharePoint, Teams, MS Project, One Cloud Infrastructure tool, ATLAS, AMPS Micro Focus Asset, Manager (MFAM), Service Now, Quality Center, 10.0, iTRAC (Asset Management Tool), SWARM (Asset Management tool) Metasession, Konductor, Autopilot, Jenkins, Automatos, QFS, Nagios, Farnsworth Monitoring Tool, Splunk, Puppet, Epic. SQL developer, BMC, Remedy User, Bugzilla. Espresso, CST, Radar. Visio. Git, /Bitbucket, Docker. Methodology Agile, Kanban, SAFe, Waterfall.

Projects:

Project Vacaville integration, Lonza, Vacaville,CA l July-2024– Oct-2024 Description Lonza acquired Roche s Genentech biologics manufacturing facility in Vacaville and on Oct-2024. The curve out was done from Roche to Lonza, The VV integration project held the responsibility of site integration of Genentech from Roche to Lonza.

Role: Infrastructure Project

Manager / Scrum Master

Responsibilities:

• Orchestrated site integra@on and cutover plans, collaboraYng with cross-funcYonal teams and vendors for seamless execuYon.

• Led infrastructure migraYons involving EUC, Network, Storage, AD/IAM, and O365 teams; ensured smooth transiYon and hyper-care.

• Spearheaded evaluaYon and selecYon of migraYon tools, managing POCs, procurement @melines, and stakeholder alignment.

• Facilitated daily stand-ups, tracked blockers, and maintained real-Yme updates via JIRA dashboards and project trackers.

• Conducted workshops and knowledge-sharing sessions to align teams on cutover milestones and project status.

• Coached teams and Product Owners on Agile best prac@ces—story refinement, esYmaYon, and velocity improvement.

• Collaborated with business teams to idenYfy process gaps, drive improvements, and validate new infrastructure.

• Maintained project documentaYon and deliverables using JIRA, Confluence, SharePoint, and MS Teams.

• Documented correc@ve ac@ons, process enhancements, and best pracYces across all project phases.

Project App Health Migration (AAHP) l PG&E San Ramon CA l July-2021 – April-2024 Description App health migration provides automated server provisioning to upgrade the infrastructure from older version to new version by providing the infrastructure needed to upgrade the environment and successfully migrating the application.

Role: Infrastructure Project

Coordinator / Scrum Master

Responsibilities:

• Collaborated with ApplicaYon Infra teams and Product Managers, Stakeholders, technical leads in planning roadmaps, capture requirements, execute project plans address process gaps and drive improvements ensuring team alignment with product goals.

• Provide forecasted requirements for each sprint, manage purchase orders, and validate monthly billing reports by reconciling SAP data with actual and forecasted amounts—accurately idenYfying discrepancies and resolving them with appropriate validaYon and jusYficaYon.

• Facilitated key Scrum ceremonies: Daily Standups, Sprint Planning, Reviews, and Retrospec@ves across mulYple Agile teams.

• Involved in cloud deploy of new infrastructure builds using cloud portal, deploying the builds and making sure the required builds are deployed successfully without any issue. Work with the cloud team for any build deploy issue / bugs idenYfied to resolve working with them.

• Involved in remediaYon of Firewall issues on newly built infrastructure making sure the required ports are open to carry the migraYon work for Windows and Linux team by working with Firewall security teams on FER Yckets

• Maintained JIRA dashboards, project trackers, and documentaYon in Confluence, SharePoint, and MS Teams. Created custom JIRA dashboards to track progress and provide acYonable insights for leadership.

• Served as a NERC-cer@fied (North American Electric Reliability CorporaYon) representaYve authorized to work on NERC systems, providing criYcal informaYon and support for infrastructure upgrades on NERC applicaYon systems on behalf of my team."

• Collaborate with leadership, key stakeholders, and the data management team to ensure Ymely, goal-aligned delivery of strategic iniYaYves, including the development of new tools and the migraYon of reports to Power BI by providing data points for dashboards and validating them once published for accuracy.

Project Technology Inventory Management (TIM) l Kaiser Permanente-Pleasanton CA l Nov-2018 – June 2021

Description Technology Inventory Management (TIM) is a KP-wide initiative focused on ensuring our technology assets information is accurate and complete ensuring high quality technology resource data is captured and readily accessible in Kaisers centralized systems-of-records.

Role: Data & Business

Analyst

Responsibilities:

• Collaborated with stakeholders to remediate and improve data quality across applica@ons, servers, storage, and printer assets.

• Partnered with IDD and storage teams to transiYon legacy data systems

(SIP) to new systems of record (MFAM & ATLAS), enhancing data completeness and accuracy.

• Gathered and analyzed requirements, iden@fied process gaps, and worked with development teams to implement and validate data remediaYon soluYons.

• Oversaw orphan asset remediaYon, asset lifecycle tracking, and system tes@ng across QA, Dev, and Prod environments.

• Led cross-funcYonal teams in a scaled Agile environment, improving delivery cadence through refined backlog management and customer feedback integraYon.

• Enabled Agile transforma@on by embedding Scrum best pracYces across teams.

• Drove Agile adop@on by implemenYng Scrum principles organizaYon- wide

• U@lized JIRA, Confluence, and SharePoint for task tracking, documentaYon, and project reporYng.

• Designed and maintained JIRA dashboards to enhance project visibility and inform leadership reviews.

Project iCloud Mail Storage l Apple Inc, Sunnyvale CA l July 2016 – Nov-2018 Description iCloud Storage Team provides 24/7 support of all storage related appliances in the production iCloud Mail and iCloud mail (Lab) environment. Role: Storage/Asset SRE

(Storage Admin)

Responsibilities:

• Implemented and configured NetApp Filers (7-mode) and MapR Clusters for iCloud Mail storage.

• Installed and maintained Brocade/Cisco switches and systems using iTRAC for iCloud Mail environment.

• Managed IT assets via iTRAC: procurement, lifecycle tracking, and data updates.

• Created project documentaYon: Test Plans, Traceability Matrix, Risk MiYgaYon, and Status Reports.

• Collaborated with data center teams to troubleshoot and maintain hardware components (MB, NVRAM, PSU, disks, etc.).

• Coordinated with vendors (NetApp, Oracle, Nexsan, MapR, Avere) to resolve hardware issues and manage RMAs.

• Analyzed storage performance using Splunk and supported performance tuning efforts.

• Skilled in requirements gathering, QA, process improvement, and infrastructure engineering.

• ParYcipated in cross-funcYonal reviews and team meeYngs to align on project goals.

Project DPAD- Avamar R&D-Workflow team & Metasession l EMC Bangalore/Hopkinton l December 2005-June-2016

Role: Team Lead

Responsibilities:

• Executed QA procedures to ensure quality and serviceability of Avamar product releases.

• Installed and upgraded Avamar Gen3/Gen4, Hyla, and Virtual EdiYons in IPv4/IPv6/Dual environments.

• Configured ESX 5/5.5, vCenter, proxy VMs; managed Avamar via GUI and CLI.

• Handled customer escalaYons, verified hoqixes, tracked bugs, and validated fixes.

• Prepared comprehensive documentaYon: Test Plans, Traceability Matrix, Risk MiYgaYon, and Status Reports.

• Maintained test case and defect databases to support conYnuous improvement efforts.

• Executed automated test cases using Metasession and reported results via Test ExecuYon Report Tool.

• Performed CBFS and DAQ tesYng on Clariion storage; configured Virtual Celerra environments.

• Collaborated with CIT team on pre-QA and sanity tesYng for VNX features including replicaYon, installaYon, and upgrade validaYon.

• Documented results, managed defect/test case databases, and partnered with Dev/QA teams to resolve issues through technical reviews of NAS funcYonaliYes.

Qualification:

Degree Institute Major and Specialization

Master of Science in

Information Technology

Sri Satya Sai college, Bangalore. India Information Technology Certifications:

Certification Year Certified

Professional Scrum Master (PSM1) from Scrum.org 2025 Certified Scrum Master (CSM) from Scrum Alliance 2025 SAFe 5 Agilest (SA) 2020

Storage Administrator, Avamar Specialist Version 7.0 (EMCSA) 2015 VNX Solutions Specialist Exam for Implementation Engineers 2012 VNX Solutions Specialist Exam for Storage Administrators 2012 EMC Storage Technology Foundation (EMC-STF) 2008

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