Customer-Focused Warehouse and Support Specialist

Cedric L. Serna

602-***-**** ️ ********@*****.***

Professional Summary

Dedicated, customer service–oriented professional with a strong work ethic and a calm, adaptable demeanor. Experienced in both fast-paced call center and warehouse environments, with a proven ability to perform under pressure. Recently transitioned from customer service into warehouse operations, demonstrating flexibility and eagerness to learn. Currently seeking to return to a customer-facing or support-focused role, leveraging strong communication, problem-solving, and technical skills.

Work Experience

American Furniture Warehouse – Warehouse Associate

Aug 2023 – Present

- Operate industrial machinery including forklifts

- Pick and process items at a consistent, productive rate

- Assist across multiple departments to support workflow

- Perform reliable 12-hour shifts with safety focus

Ferguson Enterprises – Warehouse Associate

Sep 2022 – Aug 2023

- Operated industrial equipment and handled real-time orders

- Maintained fast-paced performance to meet daily quotas

- Certified forklift operator

Valor Global Inc. – Customer Service Representative

Nov 2019 – Jun 2022

- Provided customer support for major clients including Google, Facebook, and Hulu

- Managed sensitive casework with the Department of Economic Security

- Assisted with pandemic relief programs

- Excelled in high-pressure, time-sensitive call center environment

Education

E-Institute High School – Glendale, AZ

High School Diploma 2012 – 2014 GPA: 3.0

Skills

- Excellent verbal communication and phone etiquette

- Customer service & case management experience

- Strong attention to detail and organization

- Time management and multitasking under pressure

- Proficient in Microsoft Word, Excel, and Windows platforms

- Certified forklift operation & warehouse machinery

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