Experienced IT Support & Help Desk Specialist
Resume:
RESUME
EXPERIENCE: JOSE MARRERO
IT Call Center SLA 11/2024 – 11/2025
Triple-S Health
San Juan, 00920
Automation Support 12/2010 – 06/2023 US District Court
150 Carlos Chardon Ave. Suite 150
San Juan, PR 00918
Computer Specialist II 4/2001 - 11/2010 PBC Court Administration
205 N. Dixie Hwy. Suite 2.1100
West Palm Beach, Fl 33401
Support Person 06/1998 – 4/2001 Accounting Systems One, Inc. .
1452 W. Blue Heron Blvd
Riviera Beach Fl., 33404
800-***-**** Ext. 16
Previous employment was primarily in the Restaurant & Hospitality industries since 1990 20 + Years of Information Technology general experience Tech. Support: (Both in person and remotely) Supported customers over the Phone stepping clients through troubleshooting techniques, also using remote desktop, VNC, Teams screen share to correct computer related issues remotely. Smartphones and devices. Also Help Desk for in-house support of all standard office software & hardware issues along with data entry into JICS inventory system and the ticket system.
Operating Systems: Installed from Windows 2000, XP, 7, 10, 11 images for deployment with all necessary applications & settings for all users in multiple organizations. Hardware: Installed motherboards thrown coaxial cable, Ethernet Cat 5 and mini hubs. Also done many computer upgrades in Memory, Cpu's, CD Roms, CD-RW, video, lpt ports, network cards, hardrives, scsi cards, wifi, etc. Also installed cash drawers & receipt/report printers for POS systems. Setup mostly HP local & network printers & scanners. Smartphones/ smart tablets and apps. VTC from polycom to cisco systems.
Software: Installed from MS Office 2016 & Office Suite 365, Anti-Virus, setup various Internet accounts and E-mail accounts, Icverify, Quick Books and various Accounting Programs, Oracle, Crystal Reports, Intellution 7.0, Adobe Photoshop/Illustrator, AutoCad, Maximo, Chameleon for Unix, Visio, Radix, EMU, Cis, Dts, Sas, Budget, Time Server, Polysonics, PLC Workstation 32 Modicon, Floware 3.0, Windows Updates, Doc Submit, Tier II, Nova time, Remedy, Print Artist, Calendar Creator, Documents on Demand, Zoom VTC and many others. Including android\ios devices support w\ apps.
On-Site Training: Trained clients on using the Program we specialized on. Includes proper procedures on shutting and starting computers, Maintenance utilities for programs. Sessions usually included printing Tickets, Customize Reports, Accounts Receivables, Management utilities, basic & advanced windows functions among others. Service Calls: On call services in which I would travel to some sites and Maintain Client Hardware and Software, many over-night stays depending on the company. Including phone support for computers and android\ios devices. Also out of State calls. Very little sales and attended computer shows of special industries.
EDUCATION:
Programming Associate Degree
1/1997-6/1998
New England Tech. of the Palm Beaches.
1126 53rd Ct. N. West Palm Beach, Fl 33407
Ph#: 561- 842-8324
High School Diploma
10/1987-5/1990
Adolfina Irrizary de Puig High School
Toa Baja, Puerto Rico 00759
Jose Marrero
E-mail: **********@*****.***
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