Administrative Leader in Healthcare Operations

Jessica N. Standish

***** ***** *****, ******, ** 46356

630-***-**** *************@*****.***

Summary:

Focused and judicious administrative leader offering 12 years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules, analyzing data, and implementing process improvements to increase efficiency.

Clinical Staff Management

Employee Work Scheduling

Policy and Program Development

Financial Reporting Coordination

Performance Monitoring

Risk Management

Critical Thinking

Data Analysis

EPIC Systems

Improvise action

Personal accountability

Set goals and meet objectives

First aid and patient safety

Professional Experience

Medical Support Assistant (Advanced) GS-06, Crown Point, IN Adam Benjamin Jr. VA, 2024-Present

Supports an interdisciplinary coordinated patient care delivery model with multiple clinics utilizing a number of advanced electronic health records systems. Provides support to patients with registration data, checking in and out for appointments, and scheduling face-to-face, video, and phone appointments as requested. Coordinates between the care teams and patients to ensure administrative tasks are completed, questions are answered, and overall physician and patient needs are met.

Took notice of numerous sheets of information to have on hand for use of information; created PACT Line Information excel document, combining four pages of information into one (PACT physician teams, PACT assignments, PACT extensions, commonly needed VA phone numbers), for ease of knowledge and more efficient PACT Line workflow; presented to Lead, and Lead distributed the single page of information for the whole team to use; quick reference increased efficiency of patient and provider support.

Recognized need to maintain record of patient interactions; created dashboard using Excel to organize and maintain data in real-time of interactions between patients and coworkers which allows for efficient recollection and qualitative metrics; streamlined the use of the dashboard amongst fellow AMSAs for their own record-keeping.

Performance Reviews began to quantify patient interactions with minimum metrics to meet to reach two goals: fully successful and exceptional; desired to maintain an annual record of personal metrics received biweekly by supervisor to check my quantitative performance throughout the year; created a dashboard on Excel to maintain metrics and formulated cells to accurately reflect performance compared to the two different goals; able to maintain and analyze data in real-time for personal accountability, and correct errors made by program analyst to ensure metrics are reflected accurately.

Administrative Coordinator, Lisle, IL (remote) Duly Health and Care 2020-2023

Assists the Executive Director and Senior managers in a variety of administrative tasks; performs data collection and analysis on clinical and departmental metrics; maintains dashboards and reports for collaboration with senior leadership; and conducts quality improvement measures for the team. Manages 234 therapist schedules, descriptors, and back-end support through EPIC ensuring the scheduling and front office teams can effectively place patients amongst the 35 clinics; coordinates an array of meetings, classes, and trainings for the therapists to participate in and attend, collaborating with senior leadership and the educational manager. Collaborates with the ambulatory surgery center to maintain surgeon credentials, perform quality care audits, and maintain provider charts with required documentation for annual audits.

Ran an Unresolved Encounter Report for the Therapy department; established a standard of reminder attempts with the Senior Managers to help ensure encounters are completed in a timely manner for purposes of efficient charging and data collection; presented a process accepted by the Director and Senior Managers to follow and maintain.

Maintained Clinic Dashboards, multiple Excel spreadsheets with multiple tabs formulated with various metrics; updated the dashboards on a monthly and quarterly basis to maintain efficient and accurate metrics for Clinic Managers; enhanced data with more metrics across the myriad of business functions, receiving positive feedback on data presented within a single tab providing a “snapshot” for managers to understand.

Delegated to create and maintain data from a specialized group of physicians by the director; began to pull quarterly data of the MSK physicians regarding the referrals placed to our department or outside facilities; created a dashboard on Excel to collect the data and update on a quarterly basis, as well as a dashboard to show the trend of data YTD; able to maintain and analyze data bi-quarterly to assist specialty coordinators in department and performance improvements.

Recognized unproductive clinic schedules on days of departmental meetings, as well as inconsistent adjustments for leader administration time; presented the inequalities to the Executive Director, and together devised rules to follow when blocking for meetings; presented the rules to the clinic managers explaining the need to remain equitable and standardized across the department; received enthusiastic support and understanding from all, as well as an increase in encounters available to the patient population.

Healthcare Specialist, Texas/Illinois, U.S. Army 2013-2021

Supervises field and clinical medical facilities. Assists with technical and administrative management of medical treatment facilities, to include patient care, staffing and training, and maintaining health records and clinical files. Administers emergency, inpatient, and outpatient medical treatment to patients, to include assisting nurses and physicians with medical examinations and performing routine tests. Became the preferred medical assistant among all PCMs within the Soldier Care Clinic.

Selected to assist the Brigade Physical Therapist in the management of the downrange clinic; instructed on musculoskeletal tests, physical therapy treatments, and medical scribing, forwarding the knowledge learned to technicians; managed staffing of the clinic to include support for the Physical Therapy Assistant and weekly therapy classes; clinic was highly praised for seamless management and proficiency in returning soldiers to full-duty; received Army Accommodation Medal.

Instructed on the transcript of patient encounters at the Brigade Physical Therapy Clinic and the need for improved methods of tracking the number of patients seen monthly, including their MOI and diagnosis; became proficient in transcribing patient notes for the Physical Therapist, and created daily, weekly, and monthly templates to document the number of patients seen, as well as illustrate the types of injuries presented, their MOIs, and the MOS the patients held for statistical analysis; received Army Accommodation Medal.

Participated in structured self-development course; learned self-development principles and how to identify principles of effective management and leadership philosophy; used those principles to train fellow healthcare specialists in the same.

Publicized unit readiness reports by accessing medical records and information, organizing team members by department; resulted in 97% of unit medical readiness for transition to multiple locations.

Education:

Kaplan University

Dean’s List/President’s List

Associates of Health Science (Magna Cum Laude) March 2016

Bachelor of Science in Health Care Administration (Magna Cum Laude) November 2017

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