Multilingual Customer Success & Content Specialist
Resume:
KARLA P. MORALES
CONTACT PROFESSIONAL SUMMARY
*****.***********@*****.***
Las Vegas, Nevada 89142
Detail-oriented and proactive professional with experience across diverse roles in customer service, social media management, and warehouse work. Adept at resolving customer issues, managing client relationships, and utilizing creative content strategies to achieve business goals. Proven ability to handle multiple tasks efficiently and work collaboratively with team members and clients. Bilingual in English and Spanish.
SKILLS EXPERIENCE
Languages: Fluent in English &
Spanish
Software/Tools: Microsoft Office
Suite, Google services, Canva,
Asana, Slack
Key Competencies: Customer
Service, Content Creation,
Creativity, Data Organization,
Client Collaboration, Problem
Solving, Management, Innovation
FedEx Cargo & Postal Freight – Material Handler
January 2023 – December 2025
● Directed and organized freight in a high-volume, fast-paced environment, focusing on safety for everyone around
● Architected daily distribution plans for departing freight to ensure timely departures
● Optimized tracking systems to calculate upcoming resource needs, plan for high-volume, and mitigate any potential freight delays Social Media Manager – Freelance Marketing & Content Creation January 2020- January 2022
● Developed content pillars to drive organic engagement and visibility
● Leveraged social listening to identify and repurpose trends, ensuring brand relevance and content shareability
● Analyzed social media analytics to refine content, reaching an engaged community
University of Nevada, Las Vegas – Operations and Client Relations Coordinator
January 2015 – January 2017
● Acted as the primary point of contact for service requests, successfully mediating and resolving customer complaints
● Audited complex database systems to track project lifecycles, ensuring project data was accurate and up-to-date
● Orchestrated and dispatched technicians for campus projects, events, and emergencies
EDUCATION
University of Nevada, Las Vegas
Bachelor’s Degree
2014-2018
Las Vegas High School
Advanced Honors Diploma
2010-2014
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