Remote Support Specialist with Tech & Writing Expertise

JERIMIAH MOLFESE

*** **** ******, *****, ** ***** USA

507-******** • *********@*******.***

PROFESSIONAL SUMMARY

Versatile business owner, author, and digital professional with 10+ years of experience in SEO, web design, programming, digital content, customer-facing communication, and operations. Author of 9 books, bringing strong writing discipline, tone control, and editing ability. Highly detail-oriented in technical work—I’m exact with coding and use AI tools to double-check quality and reduce errors. Proven track record building and leading product-based businesses, writing SOPs, and creating clear messaging that supports customer trust and growth. KEY SKILLS

• SEO strategy + on-page optimization (content, structure, metadata, internal linking)

• Web design + website updates (conversion-focused, clear messaging)

• Programming / technical accuracy (detail-focused, AI-assisted QA checks)

• Digital writing: web pages, product descriptions, instructions, FAQs

• Editing and proofreading (short + long-form writing)

• Process documentation (SOPs, step-by-step procedures)

• Customer service & reception (front desk, phones, scheduling, client follow-up)

• Customer communication, issue resolution, follow-up

• Presentations (PowerPoint/Keynote)

WORK EXPERIENCE

Owner/CEO — Lacuna Botanicals • Berthoud, CO

Jan 2016 – Present

• Founded and scaled a CBD wellness brand; generated $1.5M+ in sales pre-pandemic.

• Wrote and maintained customer-facing content: product descriptions, website copy, instructions, and support responses.

• Managed online presence through SEO and web updates to improve visibility and customer engagement.

• Handled reception-style responsibilities: answered calls/messages, scheduled and confirmed appointments/orders, and provided customer support follow-up.

• Supported customer relationships and resolved questions/issues with clear communication and follow-through.

• Adapted operations during major market changes while maintaining business continuity.

• Day-to-day operations are currently managed by a business partner. Reason for leaving/transition: Company is still operating; I stepped back from daily operations and am pursuing new opportunities.

SEO & Web Design (Independent Freelance) • Remote

Jan 2010 – Present

• Provide web design, SEO, and digital content services for businesses and personal projects.

• Improve search visibility through on-page SEO, content optimization, and site structure improvements.

• Create and edit website copy to increase clarity, trust, and conversions.

• Maintain websites with ongoing updates, troubleshooting, and performance improvements. Reason for leaving: Not applicable — currently active as an independent freelancer. Sales Representative — Boundless, Inc. (Solar) • Colorado Jan 2024 – Present

• Completed solar sales training and delivered in-home presentations to homeowners.

• Set appointments, followed up consistently, and communicated technical information clearly. Reason for leaving: Pursuing better opportunities and a role more aligned with my long-term goals.

Owner/CEO — Herbal Medical Initiative DBA Dragon Originals • Denver, CO Jan 2008 – Dec 2018

• Led a cannabis manufacturing company during early medical legalization; achieved $3M+ annual sales.

• Manufactured medical products (tinctures and topicals); experience with ethanol and CO extraction and winterization.

• Wrote and followed SOPs and supported manufacturing tracking systems for consistency and quality.

• Managed operations and trained teams on repeatable processes and standards. Reason for leaving: Business closed (went out of business). Therapist, Reception & Sales Manager — Eco Tulum Resorts • Tulum, Mexico Jan 2002 – Dec 2005

• Managed guest experience and wellness services while supporting sales and bookings.

• Performed reception/front desk duties: answered phones, greeted guests, scheduled sessions, processed bookings, and handled daily guest questions.

• Improved bookings through clear service explanations and personalized customer communication.

Reason for leaving: Moved on to better opportunities. Sales Specialist (On-the-Job Training) — Mayan Palace • Mexico Jan 1999 – Dec 2002

• Learned and delivered long-form sales presentations; built strong rapport and closing skills. Reason for leaving: Moved on to better opportunities. Cashier — King Soopers • Boulder, CO

Jan 1995 – Dec 1998

• Customer service, accuracy, reliability, and high-volume transaction handling. Reason for leaving: Moved on to better opportunities. EDUCATION

Diploma — Boulder High School • Boulder, CO (1994) CERTIFICATIONS & LICENSES

Massage Therapy License • Driver’s License

PUBLICATIONS — Author of 9 Books

1. Manifestation: Unlock the Secrets of Lucid Dreaming and Alchemy 2. The Great Journey: Dying and What Lies Beyond

3. A Dreamer’s Odyssey: True Stories of a Dream Traveler 4. Guardians of the Silent Truth: Rise of the Protectors 5. Guardians of the Silent Truth: Battle of the Five Planets 6. Guardians of the Silent Truth: Battle for the Multiverse 7. Guardians of the Silent Truth: Battle for the Infinite Ones 8. Convergence and the Love Code

9. Never Endeing Dream

LANGUAGES

English; some Spanish

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