Cybersecurity & IT Support Professional

Michael Guffey

Hartland, MI ***** 1-937-***-**** *********@*****.***

Professional Summary

Results-driven IT professional with over 13 years of diverse experience in network security, system administration, and user support. Certified in cybersecurity through the University of Michigan Nexus Bootcamp, with proven expertise in troubleshooting, documentation management, and compliance. Seeking to leverage strong analytical, technical, and leadership skills in a cyber security, IT Associate, or Help Desk Specialist role. Willing to relocate: Anywhere

Work Experience

Tier 3 Tract Abstractor

United Wholesale Mortgage (UWM) Hartland, MI

September 2025 to Present

* Promoted based on performance, accuracy, and independence

* Conducted in-depth property and title research using VeriTitle, DataTree, and Netronline

* Analyzed and validated legal and property data for accuracy and compliance

* Uploaded and managed structured documentation in DocHub

* Supported internal users by troubleshooting documentation and system-related issues

* Maintained strict compliance with organizational standards and deadlines

* Collaborated across departments to resolve complex workflow challenges Correctional Medical Officer E-9

Michigan Department of Corrections Lansing, MI

June 2017 to Present

* Ensured safety and security within correctional medical facilities

* Supported delivery of medical care while maintaining order and compliance

* Responded to emergencies and coordinated with medical professionals

* Conducted investigations and enforced state regulations

* Trained and supervised personnel in security protocols

* Developed strong leadership and communication skills Processor Assistant – Condo Division

United Wholesale Mortgage (UWM) Hartland, MI

April 2025 to September 2025

* Supported internal processing teams by managing documentation and system workflows

* Communicated with clients, HOAs, and insurance providers to collect and validate documentation

* Assisted with troubleshooting missing or incorrect documents

* Maintained accurate digital records while adhering to compliance standards Residential Teaching Assistant

Willowbrook Residence and Rehabilitation

June 2013 to June 2017

* Supported academic and personal development of residents

* Provided mentorship, coursework assistance, and behavioral support

* Fostered a safe, inclusive, and structured learning environment Education

Cybersecurity (Bootcamp Certification)

University of Michigan Nexus

Trade school

High school diploma or GED

Skills

Azure Active Directory Network security Python Technical writing Leadership Documentation Management Communication skills Cyber Threat Hunting AWS System administration IT Administration Firewall Management Automation Scripting SQL Compliance Linux Incident response Troubleshooting Windows Computer networking Firewall Customer & Internal Support

Languages

English

Links

linkedin.com/in/michael-guffey-25b4a42b5

Certifications and Licenses

Bootcamp

Completed the University of Michigan Nexus Cybersecurity Bootcamp, covering core cybersecurity concepts, tools, and practices.

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