Cocktail Server & Customer Service Specialist

QUIAIRRA HAMLETT

Charlotte, NC ***** 667-***-**** *********@*****.***

Data Entry • Customer Support • Administrative Assistance Phone • Email • Chat • CRM

PROFESSIONAL SUMMARY

Administrative and customer support professional with hands-on experience in data entry, student records, billing support, and multi-channel customer service (phone, email, live chat). Known for accuracy, confidentiality, and organized follow-through in fast-paced environments. Strong Excel and spreadsheet skills with a history of improving workflows, supporting reporting, and maintaining clean, audit-ready records. WFH-ready with disciplined time management and consistent documentation habits for ticketing/CRM workflows.

SIGNATURE STRENGTHS

• High-volume data entry & processing

• Data validation & quality checks

• Customer support (phone/email/chat)

• CRM documentation & case notes

• Ticketing workflow & follow-up

• Typing 80 WPM (accuracy-focused)

• Invoicing & billing support

• Spreadsheet management (Excel)

• Reporting & monthly summaries

• Records management & compliance

• Confidentiality & privacy handling

• Schedule coordination & admin support

• Document preparation & formatting

• Inbound/outbound call handling

• Problem solving & de-escalation

• Remote-ready communication

PROFESSIONAL EXPERIENCE

Data Entry Specialist

Hylind InfoQuest • Lutherville, MD • May 2023 - Feb 2024

•Completed chain of title research and data entry tasks with accuracy and efficiency while meeting productivity expectations.

•Maintained strict confidentiality of sensitive information by following established guidelines and protocols.

•Supported a transition to a paperless environment by organizing information for digital workflows and reducing manual entry errors.

•Maintained a client-focused approach when handling inquiries and delivering professional service under pressure.

Student Records Coordinator

Holistic Massage Institute • Baltimore, MD • Jun 2022 - Feb 2023

•Maintained accurate student records through diligent data entry, verification, and clear written communication.

•Produced monthly reports using advanced Excel spreadsheet functions and spreadsheet management best practices.

•Utilized data visualization tools to communicate business insights and support leadership decision-making.

•Improved collaboration by helping organize a centralized platform for sharing key insights across departments.

Customer Support Specialist

NexRep • Remote • Nov 2020 - Feb 2022

•Resolved client inquiries via phone, email, and live chat, providing timely and accurate assistance.

•Documented interactions, complaints, and resolutions in CRM systems to maintain complete, audit-ready records.

•Monitored service quality and followed workflows to meet SLAs and customer satisfaction expectations.

•Used strong typing and data entry accuracy to capture details correctly and reduce repeat contacts.

Administrative Assistant / Assistant Shop Manager

Floyds 99 Barbershop • Baltimore, MD • Jan 2017 - Oct 2018

•Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.

•Coordinated staff/client scheduling, meetings, and conference calls across stores and time zones to support operations.

•Maintained confidentiality of sensitive information by following privacy policies and supporting secure filing systems.

•Ensured accuracy in data entry tasks and supported quality control measures within company databases.

EDUCATION

• E.E. Waddell High School - Graduate

ADDITIONAL INFORMATION

•WFH-ready: high-speed internet, quiet dedicated workspace, and strong independent productivity.

•Remote support: comfortable with phone/email/live chat, CRM documentation, ticket-style tracking, and consistent follow-through to resolution.

•Tools: Microsoft Excel, spreadsheets, document preparation, and records maintenance; quick to learn new platforms and workflows.

•Work style: detail-focused, dependable, and metrics-minded-prioritizes accuracy, timeliness, confidentiality, and customer experience.

•Target roles: Data Entry, Customer Service, Administrative Assistant, Records Coordinator, Billing Support, and Operations Support.

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