Bilingual Social Services Advocate and Support Specialist
Resume:
Wendy Duran
Bend, OR ***** • 541-***-**** • ********@*****.***
Professional Summary
Social services Bilingual professional with strong commitment to delivering impactful support and services to diverse populations. Over 9 years working in a Social Services & Non-Profit environment. Devoted Social Services professional with the confidence handling tasks independently and in teams, and the strong passion and commitment to serving others. Skills
Record keeping and following confidentiality
policies
• • Strong communication skills
• Organizational Skills Familiar with a variety of social media applications
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• Bilingual in Spanish
Work History
Customer Service Representative, 10/2025 to Current Target – Bend, OR
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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• Responded to customer requests for products, services, and company information.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience. Bilingual Advocate, 06/2024 to 08/2025
SAVING GRACE – Bend, OR
Assisted in providing translation of resources and services for non-English speaking clients, insuring information provided was based on individual needs.
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Strengthened relationships with partner agencies through effective collaboration on cases involving non-English speaking clients.
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Educated clients about their rights and responsibilities in various legal processes, empowering them to make informed decisions.
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Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
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Collaborated with other advocates to address client's unique needs, resulting in more of a tailored case by case.
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Enhanced client self-sufficiency through case management services, including referrals to housing and partner agencies such as Furnish Hope for housing needs.
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Completed over 40 hours of training related to best practices in domestic violence prevention and response efforts.
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Empowered clients through advocacy efforts, ensuring their voices were heard by medical professionals, law enforcement personnel, and social service providers.
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Case Manager, 11/2023 to 03/2024
State Of Oregon Department Of Justice – Bend, OR
• Providing information needed in process of establishing paternity involving unmarried parents.
• Calculated child support obligations using financial information to determine support orders.
• Maintained strict confidentiality.
• Explained policies, procedures and instructions to parents.
• Worked in collaboration with local, state and federal departments to obtain sensitive information. Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
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• Used Clear and OECI to gather, manage and update participant information
• Attention to detail to avoid errors.
• Skilled at working independently as well as in a team. Employment Specialist, 07/2017 to 11/2023
State Of Oregon Employment Department – Bend, OR
Reviewed with customers available resources that WorkSource had to offer which included services and policies.
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• Conducted services in person and virtually using Microsoft Teams. Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
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• Recognized client employment barriers and devised strategies to resolve. Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
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• Matched clients to open positions based on skills and work requirements using I-Match skills. Maintained up-to-date knowledge of local labor market trends and changing industry requirements using Oregon Employment Department's website.
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Assisted clients in developing effective job search strategies that focused on their specific needs and goals.
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• Updated customer records to reflect personal information, qualifications and career aspirations.
• Clerical and customer service, being first point of contact.
• Providing customers information to local resources. Energy Assistance Advocate, 08/2016 to 03/2017
Neighborimpact – Bend, OR
Worked effectively with fellow team members to coordinate effective solutions to funding in regards to energy assistance.
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• Proactively managed client correspondence and recorded tracking and communications.
• Promoted high level of customer satisfaction using strong relationship-building skills.
• Provided support to social service clients in navigating available resources.
• Facilitated communication between clients and other resource providers.
• Assessed clients' needs and determined eligibility for intake services.
• Administered client service payments for their power and gas bills. Education
Master of Arts: Organizational Management, 06/2014 Ashford University - Clinton, Iowa
Bachelor of Arts: Social And Criminal Justice, 01/2013 Ashford University - Clinton, Iowa
Languages
Spanish
Native or Bilingual
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