Aspiring PM with Agile & Data-Driven Skills

Samin Muhammad Ertesam

*******.*@************.*** 781-***-**** Boston. MA linkedin.com/in/samin-ertesam Education

Northeastern University Boston, MA

MS in Project Management Sep2024– June 2026

Concentration: Agile Project Management and Leading and Managing technical projects North South University Dhaka, Bangladesh

Bachelor of Business Administration (BBA), Major: Marketing and Minor: Supply Chain Management Jan 2020- May 2024 Skills

Project Management: MS Power point, MS Excel, MS Word, MS Project, MS Azure, Agile, Scrum, Workday, Jira, Project Planning, Time and Team management, Adobe Creative Suite, Budgeting and Cost Control and Quality Assurance, MS Teams, SQL, Power BI, Tableau Technical Skills: Data Analytics, Microsoft Office Suite, E-mail Marketing, Social Media Marketing, Lead Generation, Canvas and word press Research and Analysis: Marketing Research, Sales, Data Collection and Analysis, keyword research and Competitive Benchmarking. Project Skills: Project coordination, Customer Relationship Management, Sales & Marketing Assistance, Logistics & Container Management, Presentation Skills and Problem-Solving & Customer Support, Lean/Six Sigma concepts, Quality Assurance. Professional Experience

Ocean Network Express Dhaka, Bangladesh

Project Management– Intern Feb 2024– May 2024

Launched a project "Service Cloud" to support customer service for faster query resolutions and increased customer satisfaction.

Analyzed data through report and updated an Excel database of 500+ customer interactions through ensuring data accuracy and accessibility.

Assisted in CRM, customer data in Excel, conducted market research, tracked progress, productivity and e-mails by data and metrics etc.

Determine and designed goal and progress via power point, coordinated container management at the port, reducing logistical bottle neck etc.

Coordinated project management and business strategies through marketing & media and assisted in technical staff.

Communicated with clients via email, phone, and in person, addressing their problem and improved proper planning and mindset.

Monitored and edited e-mail of customers queries via Canvas and took the ownership of managing and editing e-mail.

Adapted project methodologies by collaborating with team, foster work standard, ensured success via intern project and operation efficiency.

Conducted detailed market research to identify new customer opportunities and supported managers on projects and reports.

Applied Agile methodologies to enhance project execution, cross-functional collaboration, organizational and timeline management.

Prepared marketing report and promotional material, developed strategies, customer service, operational efficiency and forecast profit

Executed “Service Cloud” from beginning to ending and provided a brief description to entire team, Managing Director and stakeholders. Northeastern University Commencement Boston, MA

Merchandise Tent Staff–Event Assistant April 2025 – May 2025

Delivered high-quality customer service and maintained good collaboration with customers during high-volume sales of graduation merchandise.

Recorded sales transactions, tracked budget by data, managed customer order via e-mail and reported inventory updates to supervisors.

Managed inventory logistics and restocking, contributed, forecasted and calculated profit and supported to efficient daily operations.

Maintained cross functional teamwork identify problems and make solutions, assisted sales team, administration and stakeholder.

Developed product lifecycle by testing, iterating, measuring, marketing, prepared package and supplied to customers. Academic Project

Northeastern University

Microsoft Project: Foundation of project management (PJM5900) – Individual Project

Planned and executed Service Cloud project, including budget tracking, risk, scheduling timeline and team coordination.

Assigned cross functional tasks and tracked progress across multiple departments by Agile methodologies and risk analysis matrices.

Delivered a final report with timeline optimization and stakeholder feedback, showcasing improved planning efficiency by 25%. Northeastern University

Mass medical institution website: Principles of Agile Project Management (PJM 6810)

Created sprints, epics, and user stories in Jira, driving Agile collaboration and aligning Scrum sprints with healthcare user needs

Presented a roadmap outlining web design strategy, feature prioritization and rollout phases through Web Design Concepts. North South University

Strategic Marketing (MKT460) – Group Project

Conduct an in-depth market research and analysis on Asiatic MLC through survey, interviews and competitor analysis.

Conducted findings using Tableau and Power Biand delivered business strategy presentation with actionable insights and received top score. Certificate& Licenses

LinkedIn learning certificate of "Project Management Foundation"

Developing your “leadership capability”

Google certificate of “Achievement-Alliance Management (CA-AM)”

Learning Jira Software (2019)

LinkedIn learning certificate of “Requirements Elicitation for Business Analysis: Stakeholder Conversations”

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