Customer Service & Scheduling Specialist Professional

Demeshia Jenkins

**** ******* *** #*, ** Cajon California 92021

Email: ********.*******@*****.***

Summary

Dedicated worker with excellent customer service skills and motivated to maintain customer satisfaction and

contribute to company success. Supervisory and management experience and ability to follow instructions in

performing complex multi-functional tasks

SKILLS & ABILITIES

Adaptable to changes and pilots

Excellent in Issue Resolution and Escalation Issues

Proficient in Hawkeye Scheduler, Interaction Desktop, Interaction Scripter, Microsoft office

Well organized with the ability to prioritize workload under pressure to meet deadlines

Strong ability to speak clearly, concisely and effectively; listen to and understand information and ideas as presented verbally.

Focused and committed to excellence by constantly obtaining information and feedback from staff and clients.

Ability to take charge of situations and use resources to implement decisions.

Computer, fax, copy machine literate.

Experience

Product Support Representative

Scheduling Coordinator 2016-Current

UnitedHealth Group/Optum HouseCalls

San Diego, Ca

Receive inbound and outbound calls to schedule annual HouseCalls visits for United Healthcare Members.

Working on Pre-Visit Pilot team

Working on Concierge specialty team.

Working from the intrepid Campaigns

Experienced in Practitioner Help Desk with Field Cancellations, Complaints and grievances, SharePoint tickets, manual dialing projects, contacting and locating members for on-field Health care practitioners.

Assist in New Hire Training Academy to provide coaching/feedback from side by sides with each new hire.

Experience working with SharePoint.

Issue Resolution

4.5+ years of HouseCalls Program call center experience.

Act as floor support when supervisors are in a meeting.

Working telecommute

Bankruptcy Specialist

May 2003 to May 2008

FIDELITY NATIONAL FORECLOSURE AND BANKRUPTCY SOLUTIONS/HOMECOMINGS FINANCIAL

San Diego, United States, California

Education and Training

Completed coursework towards study for business management: Jun 2012

Mesa College San Diego, California, United States

General education

Activities and Honors

Achieved 100% quality.Top 20 performer for more than 6 months in a row. Actively support all the managers, as

floor support. Created a Mentor Program for women

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