Store Operations Manager with Training Focus

MALIK DAVIS

Durham, NC ***** 984-***-**** **********@*****.***

SUMMARY

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. SKILLS

• Staff training

• Inventory management

• Customer relations

• Quality assurance

• Server for Restaurant

EXPERIENCE

03/2022 - 01/2023 Manager

Cookout - Durham, NC

Supervised daily operations to ensure efficient service and customer satisfaction.

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• Trained team members on food safety and quality standards.

• Managed inventory levels to maintain stock of supplies and ingredients.

• Collaborated with staff to optimize workflow during peak hours.

• Implemented training programs for new employees on company policies.

• Coordinated scheduling to ensure adequate staffing for all shifts.

• Resolved customer complaints promptly to enhance dining experience. 10/2015 - 06/2018 Customer Service Cashier

Cookout - Raleigh, North Carolina

Processed customer transactions efficiently and accurately at fast-paced restaurant.

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Assisted customers with menu selections and answered questions about food items.

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• Maintained cleanliness and organization of the cashier station throughout shifts.

• Handled cash, credit, and gift card transactions with precision and care. Collaborated with team members to ensure smooth operations during busy hours.

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• Resolved customer complaints promptly to enhance overall dining experience.

• Trained new cashiers on register operations and customer service standards.

• Monitored inventory levels of food and supplies at the front counter regularly.

• Greeted customers and provided friendly customer service. 04/2015 - 02/2016 Court Monitor

Skyzone - Raleigh, North Carolina

Monitored court activities to ensure compliance with safety regulations and guidelines.

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Assisted in coordinating schedules for court sessions and participant attendance.

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Observed interactions between participants, ensuring respectful communication and behavior.

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• Collaborated with staff to improve overall workflow during court sessions. EDUCATION AND TRAINING

06/2014 UALC - Kansas City, KS

LANGUAGES

Spanish:

Limited

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