Dedicated Nurturing Nurse with Crisis-Management Expertise
Resume:
Gloreen M. Heft, BS-HCA/LPN
Wisconsin Licensed Practical Nurse: 316954-31, Exp 4/30/2027
*** ****** **, *** ******* Wisconsin 53590
cell: 608-***-****, email: ***********@****.***
Personal Profile:
Dedicated, organized, highly motivated individual, who strives to ensure that not only the basic care and standards are met, but the overall care and attitude, enables both her clients and peers to have a better atmosphere to work and live in.
Key Skills and Qualities:
• Adult and child behaviour/crisis
management trained and trainer
• High level of technological competence,
i.e.: respirator, feeding machines, oxygen
therapy
• Able to both learn and teach rapidly and
well
• Team player
• Adaptable and flexible
• Attention to detail
• Focused professional
• Competent in computer up to Windows 7
Key Achievements:
• Trainer for the Department of Public Health San Francisco in Crisis Management of Assault/Aggression.
• Worked and help establish two of the Army’s Forward Surgical Support Teams, the first in Madison Wisconsin, the Second in Southfield Michigan. They were both highly instrumental in expediting, treating critical soldiers in all the recent occupations.
• Instrumental in establishing a safe home environment for a child who had just been placed on a trach/respirator, to include training the family on equipment/medications.
• Successfully completed both the school and licensure exam for Licensed Vocational Nursing in 1993
• Worked in a renowned residential child psychiatric hospital as its Day Shift Nurse.
• Completed half of the curriculum of in Social Work for Children and Families while living in the UK.
Employment History:
January 2017 – August 2025
December 2012 – Jan 17
Integrity Residential Services,
6200 Gisholt Drive, Suite 200, Madison Wis
Health Care Assistant.
Effective January 1 of this year, I became the Nursing Support, and training for Integrity. Helping to prepare all our staff, houses and consumers for Family care and AFH establishment. Also, establishing protocols, assessments and inspections for all new consumers coming into the company. Began a training program for new hires and annual refresher training of all required areas (medication, behaviour, communication, ethics, consumer rights, mandatory reporter, HIPAA, OSHA and Standard Precautions and Restrictive Measures, etc.
Began with Integrity as a direct care worker and then helped establish 3 medical houses and consumer care, plans etc for 8 consumers. Providing care within the home, for several consumers throughout the city of Madison. Averaging 39.5 hrs of work per week.
• Medication administration, per MAR, and charting medications.
• Direct patient care, non-invasive: basic hygiene needs toileting, ambulation, feeding, etc.
• General cleaning of living areas and meal preparation.
• Monitor for falls and overall health of the consumers.
• Manage behaviours to ensure safe and healthy environment for the consumer(s).
• Documentation of interactions.
• Chart on required forms to include required MAPC’s to standard. September 2012 – November 2012
Relocated back to the United States, initially in Florida, but then to North Carolina, where I assisted family members until November 19 when I relocated to my current address. I was born and spent a large portion of my life in and out of Wisconsin.
March 2012 – September 2012 Paddock Lodge,
Highfield Ave, Burnley BB10 2PS
Night Care Assistant
Care assistant at Paddock Lodge care facility, working 55hrs/forenight. This is a 16 assisted living home for non-nursing care and respite:
• Medication administration, per MAR, and charting medications.
• Direct patient care, non-invasive: basic hygiene needs toileting, ambulation, etc.
• General cleaning of certain areas and food preparation.
• Monitoring oxygen usage.
• Monitor for falls and overall health of the residents.
• Manage behaviours to ensure safe and healthy environment for the resident(s).
• Documentation of interactions.
December 2010 – March 2012
I relocated to the UK. Due to visa requirements, I was required to cohabitated for a duration of time on a non-working visa. During this time I was attending college working towards a degree in Social Work for Children and Families. May 2008 – December 2010 San Francisco General Hospital, OTOP Licensed Vocational Nurse, Dispensary
Dispensary nurse, Methadone Treatment Program which was full care, i.e.:
• Medication administration, ordering, for HIV/Aids clients and psychiatric clients, for up to 30 clients.
• Dispensing Methadone and monitoring results for 800 clients within the clinic.
• Breathalysing and monitoring mental and respiratory status prior to methadone given.
• Recording, updating, transcribing orders and all client interactions, per protocol into Methasoft, record and dosing system.
• Inventory and ordering of all class III narcotics and Methadone. July 2001 – May 2008 San Francisco General Hospital, Unit 7B Licensed Vocational Nurse, Acute Psychiatry
Within the acute psych unit setting, per orders and scope of practice, manage, treat, and care for up to 28 psychiatric patients who may have acute/chronic psychiatric and medical conditions. Below is some of the key areas of focus:
• Administer, monitor, and record psychiatric, HIV/Aids, and other oral, topical, IM/SQ/ID medications within an acute psychiatric setting.
• Asses, interact, counsel and manage 28 acute psychiatric patients within a locked unit.
• Mentor, guide and instruct Vocational, Nursing, and MEPNS students as requested by charge nurse and nurse manager.
• Wound care, and total care of patients as this unit was a acute psych with medical conditions and or crisis management unit.
• Team lead and/or be part of the team to conduct crisis management within current unit or to assist other units requiring immediate assistance for violent and or assaultive patients.
• Chart all interactions, administration of medications etc on patients per protocol. Education and Training
Presentation Colloge
Obtained Bachelors In Science
Major: Health Care Administration
Stonebridge College
2017-2022
Was working on obtaining a Level 4, Social Work for Children and Families degree while in the UK. Solano Community College 2005-2009
This was part-time, to obtain prerequisites for my Registered Nursing Degree. St Phillip’s College 1992-1993
Obtained: Certificate of Completion
Major: Vocational Nursing
I took my boards in October of 1993, and obtained my license in November. College of Marin
Full-time to work towards pre-med. 1999-2000
Army/ACE Registry Transcripts
Military transcripts of specialized training available upon request.
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