Store Manager with Proven Retail Leadership

JANETTE LEE-QUINONES

Casselberry, FL *****

321-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Dynamic Store Manager with extensive experience at Circle K, excelling in customer service and inventory management. Proven track record in enhancing sales performance through effective team leadership and training. Skilled in problem-solving and fostering a collaborative environment, driving operational efficiency and customer satisfaction. SKILLS

• Customer service • Problem-solving

• Customer relations • Multitasking and organization

• Store operations • Customer service management

• Training and mentoring • Store opening and closing

• Team leadership • Friendly and positive

• Outstanding communication skills • Team leadership and coaching

• Inventory management • Store merchandising

• Cash management • Retail inventory management

• Shift scheduling • Employee training

• Inventory control • Recruitment and hiring

• POS systems • Goals and performance

• Team building and leadership • Team motivation

WORK HISTORY

04/2022 to 2024 Store Manager

Circle K – 808 Chicadaw Trail (1276

Supervised daily operations, ensuring efficient store workflow and customer satisfaction.

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Managed inventory levels, conducting regular audits to minimize stock discrepancies.

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• Trained and mentored team members, fostering a collaborative work environment. Implemented promotional strategies, enhancing product visibility and sales performance.

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Analyzed sales data to identify trends, driving informed decision-making for inventory management.

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Developed operational procedures, improving overall efficiency and service delivery standards.

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• Resolved customer complaints promptly, maintaining high service quality and positive relationships.

Coordinated scheduling for staff shifts, optimizing workforce allocation based on peak hours.

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Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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Managed inventory control, cash control, and store opening and closing procedures.

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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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• Assisted with hiring, training and mentoring new staff members. Improved customer satisfaction through staff training in customer service and product knowledge.

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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

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• Completed point of sale opening and closing procedures. Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

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EDUCATION

06/2000 High School Diploma: Nursing

Dodge Vocational High School - The Bronx, NY

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