Patient Relations Coordinator Candidate with Healthcare Admin

Marlaina Masters

Email: ********.*******@*****.*** Phone: 254-***-****

Professional Summary

Dynamic professional with experience in healthcare, customer service, and education administration. Currently serving as an Admissions Representative at Texas School of Phlebotomy, with a proven ability to manage enrollment processes, student communications, and payment systems in compliance with organizational standards. Skilled in phlebotomy, patient care, QuickBooks invoicing, and CRM systems, with a strong commitment to delivering efficient operations and exceptional service.

Core Skills

• Excellent customer service and communication

• Admissions and enrollment management

• Patient care and phlebotomy procedures

• Conflict resolution and problem-solving

• QuickBooks invoicing and payment processing

• Time management and multitasking

• Regulatory compliance and quality assurance

Professional Experience

Texas School of Phlebotomy – Admissions Representative

September 2024 – Present

• Manage inbound and outbound calls with prospective students and leads regarding admissions and enrollment.

• Complete full admissions process, including enrollment packets, education verifications, and payment collection.

• Prepare and send invoices using QuickBooks Online; process student tuition payments.

• Collaborate with third-party payors and workforce programs to secure student funding.

• Provide accurate and timely information to students and external partners to ensure a smooth enrollment experience.

Co-Op Solutions – Customer Support Specialist

July 2023 – Sept 2024

• Responded to high volumes of customer inquiries while maintaining satisfaction and compliance standards.

• Resolved account and transaction issues efficiently while documenting all activity in CRM.

• Developed communication and negotiation skills through complex problem-solving situations.

Carter BloodCare – Phlebotomist II

December 2017 – June 2023

• Supervised team assignments and maintained smooth donor flow in a high-volume environment.

• Determined donor eligibility, performed venipuncture, and ensured compliance with regulations.

• Delivered exceptional service to donors while maintaining 99.9% data accuracy.

• Familiar with apheresis procedures and Trima machine operation.

Cornerstone Childcare – Teacher Assistant

July 2017 – December 2017

• Assisted with planning and delivering educational activities for early learners.

• Monitored students’ behavior, health, and social development.

• Supported classroom organization and student engagement.

Weatherford Regional Medical Center – Patient Care Technician

January 2014 – November 2016

• Collected and monitored patient vital signs and maintained accurate records.

• Supported nursing staff with daily patient care tasks and assessments.

• Ensured all biomedical waste was disposed of according to standards.

The Kidney Trust – Phlebotomist

August 2012 – January 2014

• Collected biological specimens and performed diagnostic tests.

• Trained healthcare staff in medical procedures and maintained patient records.

• Ensured safe and sterile equipment handling.

Education & Certifications

Texas School of Phlebotomy – Certificate of Completion, Phlebotomy (2017)

Brown Mackie College – Medical Assistant (2013)

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