Operations & Administrative Leader with Payroll Expertise
Resume:
Heather Bucciantini
Brunswick, GA *****
334-***-**** **********@*****.***
PROFESSIONAL SUMMARY
Operations and Administrative Management Professional with 10+ years of experience overseeing business operations, financial administration, workforce planning, and executive-level support within multi-million-dollar environments. Proven ability to improve profitability, reduce labor costs, optimize workflows, and implement structured reporting systems. Skilled in payroll processing, budget oversight, compliance management, CRM systems, and cross-functional coordination. Recognized for discretion, accuracy, and operational leadership in high-accountability roles.
CORE COMPETENCIES
Business & Operations Management
Office & Administrative Oversight
Workflow & Process Improvement
Executive & Calendar Support
Cross-Department Coordination
Policy & Procedure Implementation
Regulatory & Compliance Management
Financial & Analytical Administration
Budget Oversight & P&L Support
Payroll Processing & Timekeeping Systems
Labor Cost Analysis (Reduced costs by 38%)
Revenue Growth Strategy (+$5K Weekly Increase)
Accounts Payable/Receivable Support
Financial Reporting & Forecasting
Systems & Technology
Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Advanced Excel Reporting & Spreadsheets
Salesforce CRM
POS & Business Management Software
Digital Records & Database Management
Leadership & Team Development
Staff Supervision (20–40+ employees)
Workforce Scheduling & Optimization
Recruiting & Onboarding
Vendor & Corporate Liaison
Confidential HR Documentation
PROFESSIONAL EXPERIENCE
Deli Manager
Winn-Dixie / Harveys Supermarket Saint Simons, GA
August 2022 – Present
Direct administrative and operational functions for a high-volume department.
Oversee scheduling, timekeeping, and payroll documentation for department staff.
Prepare daily and weekly financial performance reports including sales, labor, and inventory analysis.
Manage vendor relationships, invoice reconciliation, and inventory tracking systems.
Ensure compliance with corporate standards, safety regulations, and reporting requirements.
Recognized as a top-performing department within the regional market.
General Manager
Dunkin’ Auburn, AL
December 2020 – March 2022
Managed full business operations for a $1.8M annual revenue location.
Reduced labor costs by 38% through data-driven scheduling and workflow optimization.
Increased weekly revenue by $5,000 through performance tracking and operational restructuring.
Oversaw payroll processing, HR documentation, compliance files, and financial reporting.
Served as primary liaison between corporate leadership and external vendors.
General Manager
Sonic Drive-In Opelika, AL
February 2019 – December 2020
Directed payroll, budgeting, expense management, and administrative reporting.
Coordinated workforce planning to ensure cost-effective staffing models.
Maintained accurate financial documentation supporting monthly reporting cycles.
General Manager
Dunkin’ Phenix City, AL
February 2012 – December 2018
Promoted internally to lead full operational and administrative oversight.
Opened new store location (2014), managing contracts, vendor coordination, hiring documentation, and compliance filings.
Developed tracking systems for sales, expenses, and productivity metrics.
Supervised recruiting, onboarding, payroll processing, and employee file management.
Assistant Manager
Steak ‘n Shake Brunswick, GA
January 2011 – January 2012
Supported administrative functions including scheduling, deposits, reporting, and reconciliation.
Assisted with compliance documentation and operational reporting.
EDUCATION
Associate Degree, Market Management Hospitality
South College Savannah, GA
GED
CERTIFICATIONS
ServSafe Certified (90%)
Food Handler Certification
Dear Hiring Manager,
I am excited to apply for a corporate Operations or Administrative position within your organization. With more than ten years of experience overseeing multi-million-dollar business operations, financial administration, payroll processing, and workforce management, I bring a results-driven approach to operational excellence and structured business support.
Throughout my career, I have managed full operational and administrative oversight for high-volume locations, including budget management, financial reporting, compliance documentation, and executive-level coordination. As a General Manager for Dunkin’, I led a $1.8M revenue operation where I reduced labor costs by 38% through data-driven scheduling improvements and increased weekly revenue by $5,000 through strategic performance tracking. I have consistently implemented reporting systems, improved workflow efficiency, and maintained accurate financial and HR documentation.
Currently, with Winn-Dixie / Harveys Supermarket, I oversee administrative processes, payroll documentation, financial reporting, vendor coordination, and compliance management for a top-performing department. My ability to analyze performance metrics, manage confidential information, and streamline operations has been instrumental in maintaining high operational standards.
What distinguishes me is my ability to bridge operations and administration seamlessly. I am highly proficient in Microsoft Office Suite, Excel-based reporting, CRM systems including Salesforce, payroll systems, and financial documentation processes. I bring strong organizational discipline, analytical thinking, and a commitment to continuous improvement—qualities that translate directly into corporate operational environments.
I am eager to contribute my business acumen, leadership experience, and administrative expertise to a corporate team where efficiency, accountability, and structured growth are valued. I welcome the opportunity to further discuss how my background can support your organization’s objectives.
Thank you for your time and consideration.
Sincerely,
Heather Bucciantini
**********@*****.***
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