Customer-Focused Operations Professional with Service Experience

tina gregory

+1-304-***-**** ****************@*****.*** Martinsburg, WV 25401

WORK EXPERIENCE

Customer Service Representative, The Bowen Group

August 2025 - Present

I answer Veterans calls and direct them to the right department, or answer their questions, give them phone numbers and addresses, or transfer them to who they need to talk to. Laborer, Spherion Staffing

May 2021 - November 2022

· To put product on the Convery belt and to throw trash away and clean up

· Loaded, unloaded, and moved material to and from storage and production areas.

· Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.

· Improved worksite efficiency by maintaining clean and organized work areas.

· Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities. Laborer, Manpower

March 2021 - November 2022

· To put stuff on skids to be ready to shipped out to customers

· Loaded, unloaded, and moved material to and from storage and production areas.

· Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.

Cashier, and Customer Service Desk, Big Lots

January 2020 - June 2021

· To check people out and bag their stuff up, and to work the customer service desk by directing them to the right department, answering their questions or problems that they might be having

· Greeted customers entering store and responded promptly to customer needs.

· Welcomed customers and helped determine their needs. Laborer, Qualified Staffing

May 2019 - December 2019

· To stock stuff on skids to get orders ready to ship out

· Loaded, unloaded, and moved material to and from storage and production areas.

· Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.

Bakery, Customer Service Desk, Giant

February 2017 - July 2018

· To complete orders, decorate pantries, and stock the shelves and work at the customer service desk, by directing phone calls to right department and answering any questions or problems that they might be having

· Self-motivated, with a strong sense of personal responsibility.

· Worked effectively in fast-paced environments.

Call Center, Walmart

January 2016 - January 2018

· Had to answer peoples questions, direct phone calls, help them with problems that they might be having, and direct them to the right department or place if I couldn't help them with a problem or question

· Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.

· Boosted call center performance, consistently meeting or exceeding daily call volume targets.

· Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.

· Supported call center initiatives and campaigns by participating in outbound calling activities, ensuring successful project completion.

· Assisted in the implementation of new software systems, streamlining workflows and improving overall efficiency within the call center.

· Worked in call center environment handling manual and automatically dialed outbound calls.

Cashier, Dollar General

January 2014 - December 2016

· Had to check people, and stock shelves

· Greeted customers entering store and responded promptly to customer needs.

· Welcomed customers and helped determine their needs. Cashier, and Customer Service Desk, Walmart

January 2004 - December 2006

· To check people out and to bag their groceries and work at the customer service desk I also worked the customer service desk answering phone calls, directing them to the right department, and helping them with any issues that they might be facing

· Greeted customers entering store and responded promptly to customer needs.

· Welcomed customers and helped determine their needs. EDUCATION

Walden University

2025

Bachelors, General Studies

University of Phoenix

2013

Associates, General Studies

Maryland Penn Foster

2009

Diploma, General Studies

Penn Foster High School

2008

Diploma, General Studies

SKILLS

Accuracy, Answering Phones, Bagging, Baking, Behavior Analysis, Beverage Sales, Cash Handling, Cashier, Cleaning Experience, Cleanroom Assembly, Collaboration, Computer Proficiency, Criminal Justice, Customer Service, Detail Oriented, Elementary Education, English Speaking, Heavy Lifting, High Volume, Instruction, Interpersonal Skills, Laundry Services, Microsoft Excel, Outbound Calling, Pantry, Personal Shopping, Proactive, Problem Solving Skills, Stocking, Technical

CERTIFICATION AND LICENSES

System Administration and IT

System Administration and IT Infrastructure Services 2025 Microsoft Excel 2025

Support Fundamentals 2025

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