Seasoned IT Leader Seeks Remote Role (Full/Part-Time)

MARY T .WASHINGTON

*** ****** ****** *********, ** 71446 337-***-**** ********@*****.***

ACCOMPLISHED I N FORMATION TECHNOLOGY L E A DER

TOP IT STRATEGIST / LEADING IT SUPPORT OPERATIONS / SUCCESS IN LARGE ORGANIZATIONS / BUILDS & LEADS STRONG TEAMS Accomplished and results-driven Information Technology leader with broad based expertise leading the deployment, configuration, and support of networks, hardware, and software applications in mission-critical environments. Expertise in leveraging technology to address and resolve issues, resulting in substantial gains in technical and business operations performance; at Bayne Jones Army Community Hospital, oversees support for IT infrastructure and applications in an environment of 1,300 workstations.

An effective communicator who leverages true passion and an unwavering commitment to excellence to build and lead high performing IT teams, consistently navigating the complex waters of business to secure positive results in time-critical scenarios.

C O R E C O M P E T E N C I E S

Seasoned IT Operations Leadership

Driving Innovation in Project Management

Building and Leading Strong Technical Teams

Working Across Department Lines

Expertise in High-Pressure Environments

Skilled in Process Improvement

Experienced in Business Continuity/Disaster Recovery

Exceptional Results in MECM Administration

Maximizing Systems and Application Performance

Overseeing 24/7 Help Desk Operations

Delivering Status Updates to Executive Leadership

Experience Configuring and Deploying Servers

PROFE SSIONAL HIGHLIG HTS

2011 to 2025: USA MEDDAC – Bayne Jones Army Community Hospital, Fort Polk, LA

– System Administrator

Leads vision, strategy, and execution for all facets of information technology at this general medical and surgical hospital in Fort Polk with 13 beds, providing IT support for networks, systems, peripherals, and software applications installed across 1,300 workstations serving 1,500 employees.

Maintained accountability for all implementation, testing, operations, and continuing support of all IT equipment and delivery systems throughout the hospital.

Assumes a lead role administering the Microsoft Systems Center Configuration Manager (MECM), developed by Microsoft to aid in the management of large networks; coordinates the installation of security updates to mitigate vulnerabilities and maintain compliance.

Provided support and maintenance for multiple servers, achieving and maintaining 99% uptime; led the installation of new servers and application upgrades as required to meet facility needs.

Serves as a trusted advisor and subject matter expert, providing guidance and direction to users reporting technical issues impacting the performance and availability of IT systems and hardware.

Contributes additional service and expertise as a subject matter expert on the Configuration Control Board, influencing the development of policy changes, operating procedures, and assessing user requests. 2018 to 2024: Central Texas College – Fort Polk, LA

- Part-time Adjunct Faculty

To maximize my skills and training as a Computer Science Teacher in well-organized school to help the campus achieve its goals.

• Evaluated and graded students’ class work, laboratory work, book reports, projects, assignments, and school papers.

• Maintained and updated student attendance records, tardiness, grades, attitude and personality development, and other required records.

• Lectured to undergraduate or graduate students on topics related to programming, data structures, data management, and software design and manipulation.

• Prepared course materials (syllabi, homework assignments, and handouts) for students.

• Blended learning environment combined online with traditional place-based classroom methods.

• Graded examinations and evaluated student’s performance on both lecture and lab classes.

• Kept abreast of developments in the field and technology. 2011 to 2011: CIBER Inc., Fort Polk, LA

– Information Assurance Manager (2011)

A demonstrated record of success and achievement at this provider of IT consulting services, marked by a series of promotions to positions of increased influence, authority, and accountability. As Information Assurance Manager, directed the efforts of a team of three employees dedicated to certification and accreditation reviews, as well as the systems administration of security nodes. Orchestrated Information Assurance training for personnel throughout Fort Polk, providing support to the Information Assurance team at the Fort Polk Network Enterprise Center (NEC).

Facilitated the performance of computer security engineering responsibilities across an array of classified and unclassified networks; developed and submitted recommendations on computer security requirements associate with the design of LAN and WAN infrastructure.

Leveraged expertise in Information Assurance tools and resources to safeguard the integrity of mission-critical and sensitive information on the Fort Polk network; led a detailed examination of all projects and proposals to ensure the placement of sufficient internal security controls.

Assumed a lead role in security violation and incident reporting, routing all relevant information to the authorities and providing support to investigations.

Contributed to the installation’s ability to sustain operations in the event of unforeseen emergencies through Continuity of Operations planning and disaster recovery strategies. 2009 to 2011: CIBER Inc., Fort Polk, LA

- Help Desk Manager

Maintained authority over a team of 16 professionals providing 24/7 support for first-tier and second-tier application and technical support for a portfolio of over 400 applications. Recognized for bolstering the quality and delivery of help desk services to accommodate call volumes in excess of 600 per week, leveraging expertise in the Remedy system.

Engaged with users at all levels of the organization to address and resolve complex IT issues; ensured team compliance with IT best practices and customer service standards.

Contributed to the success of Help Desk operations to ensure the expedited resolution of technical issues in full satisfaction of customer expectations. Tracked and recorded the details of inbound service calls in an online database, documenting all diagnostic steps. Maintained a strong command of a variety of applications and systems. EDUCATION & PROFESSIONAL CERTIFICATIONS

8/2011 – 5/2013 UNIVERSITY OF CENTRAL MICHIGAN

Master of Science Degree in Business Administration, Concentration in Human Resource Management 2000/8 – 12/2003 TARLETON STATE UNIVERSITY

Bachelor of Science Degree in Computer Science

CompTIA Security+ Certification – March 2029

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