Administrative & Operations Specialist with 20+ Years Experience

JULIE LOERWALD

Lubbock, TX Open to Remote

806-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Administrative and operations professional with 17+ years of experience supporting documentation, compliance, records management, and process-driven workflows across healthcare, government, and private-sector environments. Proven ability to manage case-based work, maintain accurate records, meet service-level expectations, and communicate clearly with internal teams and external stakeholders. Detail-oriented, dependable, and adaptable in fast-paced and remote settings.

CORE SKILLS

Administrative & Operations Support

Records & Documentation Management

Compliance & Confidential Data Handling

Case-Based Workflow Management

Benefits & Eligibility Verification

SLA & Deadline Adherence

Cross-Functional Collaboration

Payroll & Billing Support

Microsoft Excel (Certified)

Scheduling & Coordination

PROFESSIONAL EXPERIENCE

Benefit Verification Specialist (Contract) – Everise Remote

March 2025 – December 2026

- Verified eligibility, coverage details, and benefit information in accordance with plan guidelines and company policies

- Reviewed, documented, and maintained accurate records to support compliant processing and downstream workflows

- Communicated professionally and empathetically while handling sensitive personal and benefits information

- Maintained confidentiality and audit-ready documentation in regulated environments

- Supported timely case resolution through accurate data entry and collaboration

BPO Associate – NTT Data Remote

November 2022 – December 2023

- Reviewed, validated, and maintained high-volume records requiring precision and attention to detail

- Identified discrepancies and updated documentation to support service-level agreements

- Managed centralized email communications, ensuring timely responses and consistent documentation

- Supported operational efficiency in a fully remote environment

Medical Records / Administrative Support – VRC Lubbock, TX

May 2021 – September 2022

- Maintained confidential records and verified documentation in compliance with regulatory requirements

- Coordinated scheduling and administrative workflows

- Supported accurate billing and claims processes through verification and documentation

- Delivered professional customer service while handling sensitive information

Support & Acquisition Coordinator – City of Lubbock Fleet Services Lubbock, TX

September 2014 – May 2021

- Managed inventory control, billing documentation, and administrative records

- Supported procurement and acquisition processes, including documentation, vendor coordination, and tracking

- Maintained system records and generated operational reports

- Coordinated scheduling, documentation, and internal communications

Office Manager – Spherion Staffing Lubbock, TX

January 2010 – January 2014

- Managed administrative operations including documentation, scheduling, and communication

- Supported hiring and HR processes, including applicant tracking and interviews

- Coordinated payroll entries and compliance documentation

- Supported multiple concurrent projects while meeting deadlines

EDUCATION

Associate of Business Administration – Colorado Technical University

Medical Office Specialist – American Commercial College

CERTIFICATIONS

Microsoft Excel Certified

Fast Track Up and Coming Leader – Spherion Staffing

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