Customer service rep
Resume:
TIFFANY S. DARBY
BROWN
PROFESSIONAL SUMMARY
To become a part of a business which provides proper training and permit appropriate independence needed to grow and enhance my experiences and skills to remain an asset within the company and to further my career goals.
WORK HISTORY
Private Duty In-Home Care, Chester, VA, Mar 2003 - Current Certified Nursing Assistant
• Documented and reported to nurses patient behavior observations, complaints, or physical symptoms.
• Recorded vitals to monitor patient condition.
• Helped residents perform housekeeping tasks.
• Built relationships using conversation and companionship as well as offering friendly reminders for medication and doctor visits.
• Administered medications as prescribed and documented patient responses.
• Performed CPR and basic first aid in emergency situations until further help arrived.
• Helped patients with daily living requirements by bathing, dressing, and assisting with mobility needs.
• Cultivated healthier lifestyles using encouragement to motivate patients to become as independent as medically determined.
• Provided personal care at patient homes according to prescribed treatment plans.
Vangent, Chester, VA, Jun 2009 - Aug 2020
Customer Service Advisor
• Resolved customer inquiries via phone, email, and live chat support.
• Handled customer complaints, providing appropriate solutions and follow-ups within time limits.
• Participated in workshops and training sessions to improve personal skills and job performance.
• Managed high volume of inbound and outbound calls with emphasis on customer satisfaction.
• Processed orders, forms, applications, and requests efficiently.
• Updated customer accounts with accurate information after each interaction.
• Utilized CRM systems to track customer interactions and solutions provided.
• Ensured confidentiality of all sensitive information handled during client interactions.
• Trained new staff on company's customer service policies and procedures.
• Monitored team activities and listened in on calls to help spot and correct quality issues.
• Handled management-level issues in place of senior staff to maintain continuity of leadership.
• Improved customer service procedures, policies, and standards based on feedback.
CONTACT
Chester, VA 23831
Tiffany. Darby. Brown07@
gmail.com
SKILLS
• CERTIFIED IN CPR/AED
• CUSTOMER SERVICE
• HEALTH RECORDS
MANAGEMENT
• ACTIVITIES OF DAILY LIVING ADL SUPPORT
• HEALTH INSURANCE
VERIFICATIONS
• CERTIFIED HOME HEALTH
AIDE
• QUALITY ASSURANCE
SKILLS
• LEADERSHIP EXPERIENCE
• CLIENT ASSESSMENTS
• MEDICAL RECORDS
MANAGEMENT
• INFECTION CONTROL
PROCEDURES
•BILLING ADJUSTMENTS
AND REFUNDS
SALES AND UPSELLING
• TECHNICAL SUPPORT
• MANUFACTURING
• CUSTOMER RELATIONSHIP
MANAGEMENT (CRM)
• INBOUND AND OUTBOUND
CALLING
• MULTITASKING CAPABILITY
• ADMINISTRATIVE AND OFFICE SUPPORT
• INVESTIGATE CLAIMS
• VERBAL AND WRITTEN
COMMUNICATION
• WORK PRIORITIZATION
• ADMINISTERING
MEDICATIONS
• SPECIMEN COLLECTION
Sprint, Richmond, VA, Mar 2017 - May 2020
Customer Service Representative
• Resolved customer inquiries, complaints, and issues providing insightful feedback.
• Answered inbound calls to greet and assist customers with various needs and questions.
• Communicated with clients over phone, email and chat platforms.
• Documented detailed notes in CRM system to track customer interactions.
• Handled escalated callers to reach positive outcomes.
• Offered products and services to meet customers' needs and goals.
• Resolved customer inquiries via phone, email, and live chat support.
• Motivated team members to achieve individual targets contributing to team success.
• Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues.
• Maintained up-to-date knowledge of product information to assist customers effectively.
• Trained new staff on company's customer service policies and procedures.
United States Post Office, Richmond, VA, Aug 2018 - Feb 2020
Mail Processing Clerk
• Opened, logged, date-stamped and sorted incoming mail for easy distribution to offices and staff.
• Sorted mail for delivery by different categories to improve shipment timeliness and accuracy.
• Scanned arriving parcels and placed proper seals and labels for outgoing items
• Adhered strictly to postal guidelines for mail processing times and delivery schedules.
• Identified suspicious or hazardous packages following safety protocols.
• Maintained a clean and organized work area to ensure efficient operation.
• Sorted incoming and outgoing mail accurately and efficiently.
• Utilized computer systems for tracking packages, mail sorting, and service registrations.
Amazon Fulfillment Centers, Chester, Va, Aug 2012 - Feb 2017
Lead Warehouse Associate
• Engaged in routine maintenance of equipment to ensure operational efficiency.
• Packed goods securely for shipping, ensuring minimal damage during transit.
• Adapted quickly to new procedures, technologies, and product types as required.
• Maintained accurate inventory counts through regular physical and system checks.
• Inspected incoming and outgoing shipments for quality and accuracy.
• Operated pallet jacks and forklifts to move stock in warehouse settings
• Cleaned work areas regularly to maintain a safe and orderly environment.
• Motivated and trained team members to meet team goals and uphold performance standards.
EDUCATION
February 2005
Certificate
Certified Medical Assistant
Virginia Careers Institute, Richmond, VA, VA
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