Executive Assistant & HR Operations Leader
Resume:
DONNA HENDERSON
Deer Park, TX *****
*****.*.**********@****.***
Professional Summary
Accomplished Executive Administrator and Human Resources professional with over a decade of experience in business management and HR administration, employee relations, and strategic planning. Proven track record in Executive level performance, customer/vendor relations and establishing HR departments to include training and development, streamlining payroll, benefits negotiation/ administration, and ensuring compliance with regulatory standards. Adept at recruiting for hard-to- place positions, talent acquisition, onboarding, and fostering positive employee development. Pursuing employment for a full-time permanent position to leverage my expertise in Executive support, HR operations and strategic leadership to drive organizational success and support a company's mission and goals.
Open to relocation.
Willing to relocate to: Florida - Colorado - Florida - Texas Work Experience
Currently Unemployed
Deer Park, TX
May 2024 to Present
Using unemployment to gain knowledge, seek employment and assist family member with health concerns and healthcare appointments.
Director of Human Resources
The Children's Center, Inc.-Galveston, TX
February 2023 to May 2024
• Spearheaded the creation of the HR Department, establishing comprehensive policies and procedures in line with strategic objectives.
• Sole payroll management and timekeeping within payroll systems, including the successful migration to Paycom from Alliance HCM and Swipe Clock.
• Facilitated the recruitment process, from job advertisement to candidate selection, enhancing the organization’s talent acquisition.
• Developed and executed OSHA, HUD and position-compliant training programs as part of the employee onboarding and continuing education experience.
• Ensured meticulous organization and maintenance of HR records, upholding stringent standards for accuracy and regulatory compliance.
• Administered employee benefits, managing all aspects of enrollments, modifications, and terminations.
• Addressed and resolved TWC complaints and appeals, maintaining positive employee relations.
• Managed bi-weekly payroll operations, including timesheet adjustments, PTO, and leave approvals.
• Authenticated and authorized employee expense claims, including reimbursements and mileage.
• Performed quarterly audits of payroll and unemployment filings, ensuring impeccable record-keeping. Human Resource Analyst & Case Manager
Amazon.com - Apex-Houston, TX
February 2022 to February 2023
• Conducted comprehensive analysis and management of employee absences and STD claims, utilizing Salesforce for optimal tracking and reporting.
• Guaranteed precise and prompt documentation of claims, contributing to the integrity of the claims process.
• Provided consistent communication with employees, offering guidance and support throughout their claim journey.
• Managed case documentation and progression, ensuring efficient resolution and return-to-work coordination.
Human Resources Generalist
Target 1377-Clear Lake Shores, TX
October 2018 to February 2022
• Maintained the integrity of personnel data within Workday HRIS, ensuring data accuracy and security.
• Generated insightful HR analytics and reports, contributing to informed decision-making processes.
• Processed and audited SAP transactions, producing tailored ad hoc reports as required.
• Handled STD and FMLA inquiries, upholding company policies and legal compliance.
• Crafted and managed HR correspondence, including but not limited to offers and terminations.
• Led new hire orientations and verified legal employment documentation, fostering a welcoming and compliant workplace.
• Served as the sole HR Department representative for an extended period, overseeing all HR functions and maintaining operational continuity in a three-person department.
• Coordinated and implemented monthly Employee Engagement initiatives, promoting a positive and collaborative work environment.
Executive Assistant & VP Strategic Partnerships
Members Wholesale Direct, Inc. dba Members Direct Home &Patio-New Smyrna Beach, FL July 2012 to January 2018
• Plan and execute events, formal and casual for groups of 20-750.
• Manage various homes and retail business to include maintenance, transitioning between homes, scheduling staff, payroll, other services, as necessary.
• Sales and vendor management.
• Personal Assistant for nonwork related tasks.
• Orchestrated executive schedules and meetings, adeptly navigating a dynamic business setting.
• Composed and refined business communications and reports, ensuring clarity and professionalism.
• Collaborated closely with executives and manufacturers to streamline account setup and metadata exchange.
• Managed financial operations, including invoice processing, product logistics, and budget oversight.
• Elevated to Vice President of Strategic Partnerships, forging pivotal relationships with manufacturers to secure advantageous contracts and inventory levels. Shipboard Sanitation Administrator
Norwegian Cruise Lines-Pride of America, Hawaii
June 2015 to November 2015
· Maintained sanitation and inventory for assigned ship sections.
· Ensured high-level attention to detail in cleaning tasks. Promotional Event Coordinator
Paramount Marketing & Promotions-Houston, TX
September 2003 to July 2012
· Executed event setup and breakdown for national wine and liquor distributors, showcasing organizational prowess.
· Innovated product-centric recipes and presentations, driving sales through expert knowledge and engaging demonstrations.
· Managed event-based sales reporting and inventory tracking, optimizing product utilization. Temporary Assistance Provider
Donna Henderson At Your Service-Houston, TX
January 2007 to December 2010
· Delivered high-caliber temporary executive support across diverse sectors, including legal, finance, and equestrian businesses.
Education
Pasadena High School-Pasadena, TX
San Jacinto College-Pasadena, TX
Southwestern Paralegal Institute-Houston, TX
Skills
• Data Analysis and Reporting
• Conflict Resolution
• HR Management
• Performance Management
• Office Management
• Compliance and Regulations
• PeopleSoft
• Negotiation
• Onboarding and Training
• Event Planning
• Metadata
• Benefits Administration
• Program Development
• Legal Administrative Knowledge
• Professional Skills
• Employee Relations
• HRIS Systems (Workday, SAP, Kronos)
• Microsoft Office Suite
• Salesforce
• Interviewing
• Project Management
• Workers' Compensation
• Strategic Planning
• Payroll Processing
• Customer Service
• Team Leadership
• Account Management & Development
• Events Management
• Talent Acquisition
• Policy & Procedure Development
• ATS
• Personal Assistant Experience
• HR Sourcing
• Management
• Financial Report Writing
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