Benefits & Client Relations Specialist with 24 Years

LISA CHING

Honolulu, Hawaii, United States *******.*****@*****.*** 808-***-****

Profile

Dynamic Benefits Consultant with 24 years of diverse experience in client relationship management, project coordination, and team mentorship, driving satisfaction and loyalty across various sectors. Proven expertise in strategic planning and data analysis, contributing to informed decision-making and enhanced operational efficiency. Adept at fostering collaboration and communication, ensuring seamless interactions between clients and internal teams. Committed to continuous professional development, leveraging cultural awareness and teamwork to deliver exceptional results. Ready to bring a wealth of knowledge and a results-oriented approach to new challenges.

Professional Experience

Benefits Consultant, SELF EMPLOYED, AFLAC, Honolulu Jan 2022 — Present

• Manage a portfolio of high-value accounts, ensuring consistent client satisfaction and long-term loyalty.

• Attend industry trade shows and networking events to expand professional network and generate leads.

• Mentor a team of agents on best practices in account management, contributing to overall team success. Retail Merchandiser, Hallmark, Honolulu, Hi

Jul 2024 — Present

• Manage and maintain assigned Hallmark product displays in various retail stores following brand guidelines and planograms

• Restock, organization and inventory monitoring, reporting activities and feedback to supervisors

• Collaborate with store managers and staff to ensure smooth operations, especially during peak holiday seasons Market Coordinator, AFLAC HAWAII/PACIFIC, Honolulu Apr 2019 — Dec 2021

• Helped manage day-to-day operations for a team of approximately 150 licensed health and life insurance agents.

• Planned and coordinated conferences, meetings and events

• Managed relationships with vendors, service providers and various departments of Aflac HQ.

• Assisted with recruiting, processing and licensing of contracts for potential recruits.

• Compiled and analyzed data over time to forecast sales trends, and create accurate reports using data from internal and external sources. HR Manager/Office Manager/Box Office Manager, HAWAII THEATRE CENTER, Honolulu Feb 2008 — Apr 2019

• Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.

• Managed daily operations for smooth box office functioning, ensuring excellent customer service.

• Established strong relationships with key stakeholders including promoters, vendors, and venue partners to enhance collaboration efforts.

• Managed job postings on various platforms, increasing visibility and attracting top talent for open positions.

• Trained and motivated 20-person box office staff and volunteers to provide a smooth customer service base for our patrons.

• Streamlined the invoicing process for increased accuracy and timely revenue recognition.

• Verified and submitted timekeeping information for accurate and efficient payroll processing. Voluntary Benefits/FSA, PSH INSURANCE, INC, Honolulu May 2010 — Oct 2016

• Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.

• Streamlined communication between clients and internal teams for seamless project execution.

• Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.

• Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.

• Worked with multiple carriers and companies - Aflac, HMSA, HMAA, Kaiser Permanente, UHA, etc Education

Aiea High School, Aiea

High School Diploma

Technical Skills

VOLUNTEER

Treasurer, Koa Kai Canoe Club

Jan 2012 — Present

Board Member, Oahu Hawaiian Canoe Racing Association Jan 2012 — Present

Treasurer, Arts at Marks Garage

Jan 2022 — Sept 2024

President, Arts at Marks Garage

Sept 2024 — Aug 2025

Licence & Certifications

Life & Health

Jan 2022 — Present

Certified Tax Preparer

Oct 2014 — Present

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