Remote Chat Support Specialist with Strong Communication

Alazhia Waldburg

Remote Customer Support / Chat Representative

United States Strong Written Communication Customer Support Computer Skills

Professional Summary

Reliable and detail-oriented customer service professional with experience in retail, security, and guest services. Skilled in written communication, multitasking, and computer-based systems. Strong ability to assist customers professionally through chat, handle concerns efficiently, and maintain accurate records in fast-paced environments. Seeking a remote chat representative role where communication and problem-solving skills can shine. Work Experience

Security Officer — DSI Security Services (October 2024 – Present)

- Monitored CCTV surveillance systems to ensure safety and compliance

- Documented daily activity and incident reports with clear written communication

- Patrolled assigned areas and responded to situations professionally

- Provided guest assistance and front desk support when needed

- Maintained confidentiality and followed company protocols Cashier / Customer Service Associate — Walmart

- Assisted customers with purchases, returns, and service inquiries

- Operated POS systems and handled cash accurately

- Provided friendly and professional customer communication

- Supported front-end operations and maintained a clean work area

- Helped resolve customer concerns calmly and efficiently Education

High School Diploma — Bradwell Institute

Skills

Customer Service, Customer Support, Written Communication, POS Systems, Cash Handling, Computer Operation, Typing, Google Docs, Mobile Devices, CCTV Surveillance, Report Writing, Organizational Skills, Retail Sales, Guest Services, Basic Math

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