IT Support Specialist in Training

Jacques Azzo

oak park ave, Morton Grove, IL *****

224-***-**** • ***********@*****.***

Professional Summary

Motivated IT support candidate with hands-on experience helping users troubleshoot devices, resolve technical issues, and communicate solutions clearly. Currently pursuing a BA in Cybersecurity at Northeastern Illinois University, with academic experience in SQL, databases, networking, and computer security. What do I bring? strong customer service, problem solving, and technical support skills. Technical skills

Hardware and software troubleshooting

Mobile device and wireless support

Networking fundamentals

SQL and database basics

Java and C++

Customer support and communication

Problem-solving and strong time management

Certifications

CompTIA A+ (in progress-Expected Summer 2026)

Education

BA in Cybersecurity (in progress-Expected Spring 2027) October 2025-Present Northeastern Illinois University, Chicago, IL

Relevant Coursework: Database Management, Networking fundamentals, Computer security, and programming.

Associates degree December 2022-May 2025

Oakton Community College

Graduated with a 3.6 GPA for my associates and pursuing my BA in Cybersecurity. Technical Projects

Wrote SQL queries to manage data in academic database projects. Studied Cybersecurity principles such as risk awareness and penetration- testing.

Built projects using Java and C++ using object-oriented programming and logic- based problem-solving skills.

Currently working on academic project using HTML.

Work Experience

Sales Consultant August 2023 - present

Victra wireless (Verizon), Deerfield, IL

Assisted customers with mobile device setup, troubleshooting, and wireless support.

Explained technical information clearly to customers with different level of technical experience.

Always delivered high-volume customer support while maintaining strong service and problem resolution.

Barista August 2022-July 2023

Dunkin Donuts, Morton Grove, IL

Led a team of 4 people to success in a fast -paced environment while handling high customer volume.

Took care of the drive thru with the team by assigning every person to their own roles.

Solved problems that arose quickly and efficiently to maintain the pace of the store going.

Owner/Manager Feb 06/2018-2022

Trust Taxi, Lebanon

Managed daily operations and supported communications systems which helped connect drivers, customers, and call center staff. Created a new order taking system using a chatting app “Whatsapp” which makes it easier for customers to order a taxi with a simple click.

Languages

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