Patient Services & Scheduling Specialist

GRILLANE GREENE WHITE

**********@*****.***, ********@****.*** (773}824-5380 Chicago, IL

SUMMARY

Dedicated professional with 20 years of experience in healthcare, adept in patient scheduling, staffing coordination, and administrative support. Proficient in managing schedules for medical procedures and staffing needs, complemented by a strong background in patient care, clerical duties and computer skills. Detail-oriented team leader and self-motivated team player with proven success managing multiple simultaneous projects and tasks. Disciplined quick learner with exceptional interpersonal and communication skills. Seeking to leverage expertise in patient services and staff management as a Patient Service Representative.

WORK EXPERIENCE

St. Joseph Amita Health Chicago, IL

Patient Service Rep./Scheduling Coordinator Nov 2021 – June 2025

• Coordinate patient and doctor scheduling for endoscopy and colonoscopy procedures.

• Manage filing and scanning of medical documents to ensure organized record-keeping.

• Process patient payments and conduct insurance verifications to maintain financial accuracy.

System Support Specialist, St. Bernard Hospital 2018 – 2021

Assists with installation, maintenance, and general support of systems. Assists users with questions or problems, helping to perform system backups and recovery as well as install new software.

Maintains professional work ethic, complying with hospital policies and procedures as well as state and federal requirements on HIPAA and confidentiality.

Demonstrates familiarity of the Emergency Preparedness and Safety manual as well as adherence to hospital and departmental policies and procedures, and thorough knowledge of Meditech and Microsoft operating systems.

Manages workload efficiently, using channels of communication and lines of authority effectively. Seeks and achieves competency in new job-related routines, procedures, and skills.

Meets requirements of attending in-services, educational programs, and staff meetings. Completes fire, safety, and emergency training each year.

Perform duties in a calm and professional manner during crisis or emergency situations. Performs other related duties as may be deemed necessary for effective and efficient function of department.

System Administrator/Tech Support, PDS Tech, Inc. 2006 – Present

Installs hardware and software systems, troubleshooting a variety of computer issues such as patching and updates. Offers technical support onsite and via phone or email.

Manages deployment and migration in Window’s operating system. Maintains and repairs equipment, setting up computer security measures and configuring computer networks.

Communicates with technical services team, ensuring that users’ accounts and access are added and deleted in accordance with business requirements.

INTERN/VOLUNTEER EXPERIENCE

Computer Orientation Instructor, Free Geek 2012 – 2022

Recycles old computers and builds new ones.

Intern, Johnson & Johnson and Chatham Charter School, 2nd Chance PC Techs Ltd. 2017-2018

Recruited and trained new students while troubleshooting all computers and office equipment. Managed deployment and migration, and maintained the

server.

Set up new workstation/office; and configured access points, routers, and printers.

IT Technician Intern, C&M Computing Inc. 2009 – 2012

Oversaw daily performance of computer systems, answering user inquiries regarding computer software or hardware operation to resolve problems. Maintained records of daily data communication transactions, problems, and remedial actions taken or installation activities.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Conferred with staff, users, and management to establish requirements for new systems or modifications.

EDUCATION

AAS Degree, Computer Networking and Systems (May 2019)

Cisco Networking Services (CNS) Degree, Cisco Net Academy

Certified Nursing Assistant (CNA), Moraine Valley Community College

Licensed Phlebotomist/Lab Support Tech, Malcolm X Community College

IT Internship Pro

IT Resilience

Member, Chicago Urban League Computer Training Program

Technical Skills: Meditech, Lattice, Bozteck, Venm 2007, Allegra, Sunquest, ICD9 and 10 Codes/Billing, HP Laser Jet Printers, Kyocera Printers

Medical Terminology

Microsoft SQL Certificate

Microsoft SQL 2008

Microsoft Office Suite: Word, Excel, PowerPoint, Access

Microsoft Server 2012 and 2016

Windows 7,8 and 10

Adobe

MCSA 410-414

Amazon Cloud Services (AWS) Certificate

Active Directory

AI/Machine Learning (Coursera)

CRM

Epic

ICD9-11 CODES

SKILLS & CERTIFICATIONS

CPR (10+ Years) • Environmental Services (10+ Years) • Fire Safety (10+ Years) • Infection Control (10+ Years)

Scheduling • Training • Receptionist • Microsoft Office • Microsoft Excel • Medical Records • EMR Systems •

• Hospice Care • Spanish • Customer Service • Vital Signs • Nursing • Home Care • ADLs • Management

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