Remote Customer Service / Travel Agent Candidate
Resume:
Kristina Robertson
Douglasville, GA *****
****************@*******.***
Professional Summary
I am a customer focused specialist with over 10+ years of experience in conflict call center environments. I have a proven track record of complex inquiries in a fast paced customer-focused companies Work Experience
Customer Engagement Specialist
Hotwire Communications-Remote
January 2021 to December 2025
• Provided exceptional customer service and support to ensure customer satisfaction
• Resolved customer inquiries, complaints, and issues in a timely and professional manner
• Maintained a high level of product knowledge to effectively assist customers with their needs
• Built strong relationships with customers through effective communication and personalized interactions
• Identified opportunities for upselling or cross-selling products/services to enhance the customer experience
Customer Service Associate
Lincoln Financial Group-Sandy Springs, GA
July 2018 to November 2022
• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner
• Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
• Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
• Recognized as top-performing associate for consistently achieving high ratings on post-interaction surveys
• Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
CSR - Customer Service Representative
TRC Talent Solutions-Remote
August 2020 to December 2020
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Utilized CRM software to accurately document interactions with customers and track issue resolution progress
• Developed strong relationships with key clients through regular communication and personalized support
Education
Dental Assisting (Vocational Education and Training) Fortis College-Marietta, GA
July 2001 to January 2003
Skills
Attention to detail Computer operation Data entry Customer service Organizational skills Customer support Microsoft Office Sales English Phone etiquette Communication skills Microsoft Excel Typing Certifications and Licenses
Driver's License
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