Administrative Operations & Remote Support Specialist

Trinece Powell 803-***-**** *************@*****.***

Professional Summary

Results-driven Administrative Support and Customer Operations professional with extensive experience in remote workflow coordination, digital communication, and process management. Strong ability to manage documentation, prioritize deadlines, and support virtual teams. Known for clear communication, problem-solving, and ensuring accuracy, productivity, and high-quality service in fast- paced environments.

Core Skills

Administrative Support • Email & Chat Support • Data Entry • Document Management • Remote Workflow Coordination • Scheduling • Customer Service • Task Prioritization • Reporting • Collaboration Tools • Quality Assurance • Problem-Solving Professional Experience

TEKsystems

Recruiter Nov 2021 – Present

Manage end-to-end recruitment communication including screening, scheduling, and follow-up via email and virtual platforms.

Maintain accurate documentation, candidate records, and workflow reporting across multiple systems.

Coordinate communication between candidates and hiring teams to ensure smooth hiring processes.

Streamline administrative tasks to enhance team productivity and efficiency. Spectrum

Supervisor Remote May 2014 – Nov 2021

Oversaw daily workflow operations while maintaining accurate documentation and performance updates.

Communicated through email and internal systems to support scheduling, staffing, and procedural changes.

Collaborated with cross-functional departments to align processes and improve service delivery.

Improved workflow structure to enhance team productivity, accuracy, and service quality. Wells Fargo

Phone Banker Remote Aug 2012 – May 2014

Provided timely customer support through chat and phone channels, ensuring accurate information and issue resolution.

Assisted customers with transactions, troubleshooting, and secure account processes.

Delivered clear written communication to enhance service satisfaction.

Followed strict compliance, confidentiality, and quality assurance guidelines. Education

High School Diploma

Dutch Fork High School

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