Operations & People Leader with Reliability

Barbara McGraw

Saskatoon, Saskatchewan

306-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Experienced and dependable professional with strengths in operations, customer service, and team leadership. Known for reliability, strong problem-solving skills, and adapting quickly to new systems and environments. Brings hands-on management experience in staffing, coordination, and day-to-day operations, with a consistent focus on supporting people, performance, and results.

CORE MANAGEMENT & PROFESSIONAL SKILLS

● Hiring, Recruiting & Onboarding Support

● Team Leadership, Coaching & Training

● Operations & Workflow Management

● Scheduling, Staffing & Payroll Verification

● Performance Monitoring & KPI Support

● Customer / Client Experience Management

● Sales & Service Support

● Problem Resolution & Decision Making

● Administrative Oversight & Reporting

● Cross-Functional Communication

SELECTED MANAGEMENT & COORDINATING EXPERIENCE

Assistant Manager – Tip Top Tailors

store leadership in daily operations, staffing, and performance goals

• Participated in hiring, interviewing, and onboarding of new team members

• Supervised staff, assisted with training, and supported scheduling needs

• Verified timekeeping and payroll information for accuracy

• Contributed to sales performance and achievement of key performance indicators (KPIs)

• Maintained operational standards, records, and procedures Education Coordinator – Oxford Learning Centre, Saskatoon

• Coordinated administrative and program operations in a client-focused environment

• Recruited, screened, and supported onboarding of instructional and support staff

• Supported staff scheduling, enrollment processes, and daily workflow

• Assisted with payroll documentation and time verification

• Served as a point of contact for clients, staff, and management ADDITIONAL MANAGEMENT EXPERIENCE

Held progressive leadership and coordinating roles across operations, customer service, sales, retail, and administrative environments, demonstrating strong judgment, accountability, and adaptability. CAREER BREAK / INDEPENDENT WORK

Independent editing, event planning, and writing projects while maintaining current workplace, coordination, and technology skills.

EDUCATION

Relevant post-secondary coursework completed:

Business & Marketing – Seneca College/ Business Studies – Centennial College/Arts & Sciences – University TECHNOLOGY & TOOLS

• POS, CRM & Payroll / Timekeeping Systems

• Scheduling & Reporting Tools

• Online Order Fulfillment Systems

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