Dedicated Customer Service Professional with Healthcare Focus

Sharifah Wilson

* KOK

Dedicated Customer Service professional with knowledge of service delivery and proven

multitasking abilities. Committed to maintaining professional relationships to increase

profitability and drive business results. Organized and dependable candidate successful at

managing multiple priorities with a positive attitude. To seek and maintain a full-time

position that offers professional challenges utilizing skills, time management, problem

solving skills, and growth.

EMPLOYMENT HISTORY

Customer Service Rep

Conduent — Aug 2022 - Jul 2024

* Resolved customer concerns through active listening and escalated critical cases to supervisors to maintain

service continuity.

* Answered high-volume inbound calls with minimal wait times, ensuring timely customer support and

efficient queue management.

* Maintained customer satisfaction by applying targeted problem-solving that produced measurable

improvements in issue resolution and retention.

Customer Service Rep

Newark Community Health Centers — Jul 2021 - Jun 2022

* Provided responsive patient support and resolved inquiries resulting in measurable improvement in patient

satisfaction.

© Verified patient insurance eligibility and coverage to prevent billing denials and ensure accurate charge

capture.

* Entered patient demographic and insurance information into EMR with attention to accuracy to reduce data

errors.

* Maintained and filed patient records in compliance with HIPAA to protect privacy and support audit

readiness.

Customer service rep

Modiveare LLC — Oct 2024 - Jul 2025

* Provided exceptional customer service to patients, answering questions and addressing concerns.

* Verified insurance eligibility and coverage for patients.

¢ Entered patient demographic and insurance data into electronic medical record system.

e Filed and maintained patient records in accordance with HIPAA regulations

EDUCATION

Linden High School, Linden, NJ

Healthcare Training Institute, Union, NJ

SKILLS

Data Collection Active Listening Communication Skills

Problem-solving Microsoft Excel Paperwork Processing

Medical Terminology CMR Proficiency Handling Sensitive Information

Conflict Resolution Team Collaboration Customer Retention

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