Bilingual Technical Support Specialist with 8+ Years Experience
Resume:
BRIDGETT RODRIGUEZ
OBJECTIVE
Seeking an Application, Customer Service or Technical Support role with 8+ years of
experience in user support and resolving technical inquiries. Bilingual in English and Spanish, with proficiency in Adobe Workfront, PromoMats, Site Vault, AEM, Microsoft Office, and Visio, and extensive experience addressing access issues. Strong background in software troubleshooting, customer satisfaction, and managing technical inquiries to deliver effective solutions that enhance user experience
CONTACT
********@*****.***
Hightstown, NJ
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE- NJ DEPT LABOR
Sept 2025 – Present
Provide customer service in public organization, involving the interpretation of rules and regulations, and Technical Support in both English and Spanish.
TECHNOLOGY MANAGER- DIGITAS HEALTH
May 2025 - Aug 2025
As a contractor, I provided user support for a key client account by managing inquiries related to Adobe Workfront, AEM, and Veeva. Handled technical issues, access requests, and process guidance within a cross-functional team. Tracked support tickets, maintained professional communication, and contributed to internal documentation by creating and updating knowledge base articles and troubleshooting guides. EDI SPECIALIST- INTEGRA LIFESCCIENCES
Nov 2023 - May 2025
Manage customer service and eCommerce projects—including EDI and customer portal initiatives—by coordinating cross-functional teams, onboarding customers, and improving electronic integration. Act as a liaison between customers, internal departments, and vendors to resolve system issues.
SENIOR CUSTOMER SUPPORT ADMINISTRATOR- VEEVA
Dec 2015 – Feb 2023
Delivered advanced technical support across multiple software products, maintaining a 98% customer satisfaction rating. Resolved client issues via phone, chat, and email, escalating complex cases when needed. Created training materials to support team onboarding and ongoing education. Produced monthly performance reports for key clients and used customer feedback to drive product improvements and develop tailored solutions.
EDUCATION
BERKELEY COLLEGE, 2017
BA of Information Systems
Management
SKILLS
Technical and Software Support
Problem Solving
Project Management Tools
Strong Communication and
Presentation Skills
Bilingual- English and Spanish
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